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- Tasks: Provide face-to-face support to customers during travel disruptions at Gatwick Airport.
- Company: Leading travel and tourism company with a focus on customer experience.
- Benefits: Flexible shifts, including full-time and part-time options, with a dynamic work environment.
- Why this job: Join a vibrant team and make a real difference in travellers' experiences.
- Qualifications: Exceptional customer service skills and strong communication abilities required.
- Other info: Fixed-term role from April to October 2026, perfect for students seeking summer work.
The predicted salary is between 30000 - 42000 £ per year.
A leading travel and tourism company is seeking a Customer Experience Airport Representative at Gatwick Airport. This role involves providing face-to-face support to customers during travel disruptions.
Successful candidates will work shifts (including nights and weekends) and must be able to maintain calm under pressure. A focus on exceptional customer service and strong communication skills is essential.
This fixed-term position runs from April 20, 2026, to October 31, 2026, offering both full-time and part-time options.
Airport Customer Experience Agent – Gatwick (Fixed Term) employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Experience Agent – Gatwick (Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel and tourism industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as an Airport Customer Experience Agent. This will help you stay calm under pressure and show potential employers that you're ready for anything.
✨Tip Number 3
Be flexible with your availability! Since this role involves shifts, including nights and weekends, let employers know you're open to working various hours. It shows commitment and adaptability.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs like this one. Plus, it shows you're serious about joining our team at StudySmarter!
We think you need these skills to ace Airport Customer Experience Agent – Gatwick (Fixed Term)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled tough situations and provided exceptional support to customers, especially during travel disruptions.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their cover letters and CVs to reflect the specific role of Airport Customer Experience Agent. Mention why you’re excited about working at Gatwick and with our team.
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TUI Cruises GmbH
✨Know the Company
Before your interview, do a bit of research on the travel and tourism company. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since the role involves face-to-face support during travel disruptions, think of examples from your past experiences where you handled difficult customer situations. Be ready to discuss how you maintained calm under pressure and provided exceptional service.
✨Show Your Flexibility
This position requires working shifts, including nights and weekends. Be prepared to discuss your availability and willingness to work varied hours. Highlight any previous experience you have with shift work or adapting to changing schedules.
✨Practice Your Communication Skills
Strong communication is key for this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
