TUI Care Foundation seeks a senior specialist to own end-to-end customer communications for flight-only customers, ensuring messaging across booking, pre-travel, disruption, inflight and post-travel aligns with CX and commercial objectives.
You will implement personalized messaging using CRM, segmentation, and AI to boost relevance, scalability, and impact, while defining KPIs that tie satisfaction to open rates and conversions across multiple markets.
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Flight Customer Communications Lead – Flexible Travel in Luton employer: Tui Care Foundation
At TUI Care Foundation, we pride ourselves on being an excellent employer that values flexibility and teamwork. Our supportive work culture fosters professional growth, offering opportunities for skill development in a dynamic environment dedicated to compliance and efficiency. Located in a vibrant setting, we provide our employees with the chance to make a meaningful impact while enjoying a balanced work-life experience.
