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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Starting salary of £15.34 per hour, commission, holiday discounts, and health benefits.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service.
- Other info: Enjoy flexible shifts and excellent career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you will find we are an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Witney store, you will lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
Responsibilities:
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you will be confident to step in and take ownership.
- You will use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances, so does TUI; you will work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you will enjoy a varied shift pattern each week including weekends, bank holidays, and evenings at some of our busier stores.
About Our Offer:
- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Retail Manager in Witney employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Witney
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how you align with their focus on customer experience and teamwork.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've led a team or resolved customer complaints in the past. This will help you demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 3
Show your passion for travel! Since TUI is all about creating unforgettable holiday experiences, share your own travel stories and how they inspire you to help others plan their perfect getaway.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in joining the TUI team.
We think you need these skills to ace Retail Manager in Witney
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As a Retail Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached teams in the past, and how you plan to do the same at TUI.
Be Customer-Centric: Remember, our customers are at the heart of everything we do. Use your application to demonstrate how you've used customer feedback to improve service in previous roles. This will show us that you understand the importance of customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you've inspired and coached them to achieve targets. Be ready to discuss specific situations where you took ownership and resolved issues.
✨Emphasise Customer-Centricity
TUI places customers at the heart of their business. Be prepared to talk about how you've used customer feedback to improve service or resolve complaints. Share any experiences where you went above and beyond to create memorable customer experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of examples where you've had to adapt to change or overcome obstacles in a retail environment, and explain your thought process clearly.