At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with an inclusive culture.
- Benefits: Starting salary of £15.34 per hour, commission, discounts, and holiday perks.
- Other info: Enjoy flexible shifts and excellent career development opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and leading a passionate team.
- Qualifications: Experience in retail management and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you'll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
Responsibilities- Develop your team to be proactive and investigate and resolve every question or complaint.
- If things don't go quite right, you'll be confident to step in and take ownership.
- Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- Work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals; in Retail we call it 'Smashing your Targets'.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Store Manager – Holidays & Customer Experience in Swindon employer: TUI AG
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Store Manager in our Cheltenham location, you'll not only lead a passionate team dedicated to creating unforgettable holiday experiences but also benefit from exceptional career development opportunities, competitive rewards, and a strong focus on employee wellbeing. Join us to be part of a dynamic environment where your contributions are valued, and you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager – Holidays & Customer Experience in Swindon
✨Tip Number 1
Get to know the company inside out! Research TUI's values, recent news, and their approach to customer experience. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your past experiences align with the Store Manager role. Use specific examples that highlight your leadership skills and ability to drive sales and customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current or former TUI employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining TUI and ready to embrace the exciting challenges ahead.
We think you need these skills to ace Store Manager – Holidays & Customer Experience in Swindon
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership abilities. Use examples from your past roles where you've inspired and coached others to achieve their goals.
Emphasise Customer-Centric Mindset:TUI is all about putting customers at the heart of everything we do. In your application, mention how you've used customer feedback to improve service or resolve issues in previous jobs. This will show us you understand the importance of customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and coached them to achieve targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
TUI places a strong emphasis on customer satisfaction. Be ready to discuss how you've handled customer complaints or feedback in previous roles. Highlight any innovative solutions you've implemented to enhance customer experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face as a Store Manager and how you would approach them, especially regarding team dynamics and customer interactions.
