At a Glance
- Tasks: Inspire customers by recommending unforgettable holidays and experiences.
- Company: Join TUI, a leading holiday company with a culture of care.
- Benefits: Earn £13.09 per hour plus commission, discounts, and holiday perks.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a fun team while creating amazing holiday memories for customers.
- Qualifications: Passion for travel and strong customer service skills.
The predicted salary is between 27000 - 28000 £ per year.
Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Stoke Supestore Festival Park store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers much more than just starting salary of £13.09 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
- You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
Retail Travel Advisor in Stoke-on-Trent employer: TUI AG
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Travel Advisor in our Stoke Supestore Festival Park store, you'll not only enjoy a competitive salary and commission scheme but also benefit from fantastic holiday perks, comprehensive health and wellbeing initiatives, and ample opportunities for career development. Join us to create unforgettable holiday experiences while thriving in a dynamic and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know TUI inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your sales pitch! Think about how you would recommend a holiday or resolve a customer's issue. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current TUI employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TUI family!
We think you need these skills to ace Retail Travel Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for travel shine through! We want to see how much you love creating unforgettable holiday experiences for customers.
Tailor Your CV:Make sure your CV is tailored to the Retail Travel Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your ability to smash targets!
Be Personable:In your cover letter, be yourself! We’re looking for someone who can connect with customers, so let your personality come through. Share a little about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the TUI family!
How to prepare for a job interview at TUI AG
✨Know Your Destinations
Before the interview, brush up on popular holiday destinations and TUI's offerings. Being able to discuss specific locations, activities, and travel tips will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues or went above and beyond to create memorable experiences for customers, as this aligns perfectly with TUI's focus on customer satisfaction.
✨Embrace Flexibility
Since the role involves varied shift patterns, be ready to discuss your availability and willingness to work weekends and bank holidays. This shows that you're adaptable and committed to meeting the needs of the business.
✨Demonstrate Your Sales Drive
TUI values candidates who are motivated to exceed sales targets. Prepare to talk about your previous sales achievements and how you plan to 'smash your targets' in this role. Use specific metrics if possible to illustrate your success.
