At a Glance
- Tasks: Be the friendly voice of TUI, helping customers with their queries and ensuring satisfaction.
- Company: Join TUI, a diverse and inclusive company that values every individual.
- Benefits: Enjoy attractive pay, travel perks, health support, and flexible working options.
- Other info: Access learning resources and engage in community initiatives for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Southampton, United Kingdom Edinburgh, United Kingdom Onsite Permanent Full Time 37.5 141172 We're looking for a friendly, solution-focused Call Centre Agent to join our customer service team in Edinburgh or Southampton.
You’ll be the voice of TUI, helping our customers with their queries and making sure every interaction leaves them smiling.,
- You'll handle inbound calls and respond to customer queries professionally and efficiently, making sure every customer feels heard and valued.
- We need you to provide accurate information on products, services, processes, and policies so our customers always get the right answers.
- You'll log all customer interactions accurately in our CRM or call centre system, keeping everything organised and up to date.
- Meeting and exceeding KPIs such as call handling time, quality scores, and first-contact resolution will be part of your day-to-day success.
- Following scripts and compliance guidance where required ensures we maintain our high standards across the board.
- Supporting colleagues by sharing knowledge and best practices helps create a collaborative and supportive team environment.
You've got clear communication and excellent listening skills that help you connect with customers.
- Proven experience in a customer service or call centre environment means you understand what great service looks like.
- Your ability to multitask and stay calm under pressure keeps things running smoothly even during busy periods.
- Excellent problem-solving ability allows you to find solutions quickly and effectively.
- IT literacy and CRM knowledge help you navigate systems with confidence.
From a workplace to a place to belong.
At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go.
We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
Call Centre Agent in Southampton employer: TUI AG
TUI Group in Andover is an exceptional employer that prioritises employee development and offers a vibrant work culture focused on delivering outstanding customer service. As a Travel Sales Advisor, you'll enjoy a competitive commission scheme, flexible working hours, and the opportunity to become a destination expert while creating unforgettable experiences for customers. Join a supportive team that values your contributions and encourages your growth in the exciting world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TUI AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TUI AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TUI AG:Your cover letter is your chance to shine! Tell us why you want to work at TUI AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TUI AG!
How to prepare for a job interview at TUI AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
