Retail Travel Advisor

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Cardiff Bay store, we’ll support you to become a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

TUI offers more than just a basic salary, which already starts at £12.58 per hour. Be rewarded for exceeding your targets with our commission scheme. Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community, and Career. Investment in your development and career progression. Pension scheme and life assurance.

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun. Your drive to achieve will lead you to exceed your sales objectives; in Retail, we call it ‘Smashing your Targets’. You’ll embrace change and rise to the challenges of a customer-engaged role both face-to-face and virtually. If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any questions or complaints. As technology advances, so does TUI; you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieving goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in line with shop opening and closing times.

From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments, so if you require any support, please let us know. To apply for this role, part of the application process will require you to complete an online assessment. You’ll receive an email to complete this once your application has been submitted.