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- Tasks: Become a destination expert, selling holidays and creating unforgettable experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and additional time off.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: Excellent customer service skills and a passion for achieving goals are essential.
- Other info: Flexible shifts, training on new systems, and a commitment to diversity and inclusion.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Leamington Spa store, we’ll support you to become a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers more than just a basic salary, which already starts at £12.58 per hour. Be rewarded for exceeding your targets with our commission scheme. Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community, and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOBUse your passion to inspire our customers and colleagues whilst enjoying a great amount of fun. Your drive to achieve will lead you to exceed your sales objectives; in Retail, we call it ‘Smashing your Targets’. You’ll embrace change and rise to the challenges of a customer-engaged role both face to face and virtually. If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint. As technology advances, so does TUI; you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU- Excellent customer service skills with a genuine passion to go above and beyond.
- A strong dedication to achieve goals and sales targets.
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Ability to embrace change and adapt to new ways of working.
- A team player who engages and collaborates with our customers and colleagues.
- An organised individual who takes pride in their work and communicates effectively.
- Able to work a varied shift pattern each week in line with shop opening and closing times.
From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments, so if you require any support, please let us know. To apply for this role, part of the application process will require you to complete an online assessment. You’ll receive an email to complete this once your application has been submitted.
Retail Travel Advisor employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and the destinations they cover. This knowledge will not only help you in the online assessment but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for the face-to-face interactions you'll have as a Retail Travel Advisor, showcasing your ability to handle various customer situations.
✨Tip Number 3
Be ready to discuss how you've smashed targets in previous roles. Prepare specific examples that highlight your sales achievements and how you overcame challenges, as this aligns perfectly with TUI's focus on exceeding sales objectives.
✨Tip Number 4
Show your adaptability by being open to discussing changes in the travel industry. Stay updated on current trends and be prepared to share your thoughts on how these could impact customer experiences, demonstrating your proactive approach.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key skills and responsibilities that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, sales achievements, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Use specific examples to demonstrate how you meet the requirements outlined in the job description.
Prepare for the Online Assessment: Once you submit your application, be ready to complete the online assessment. Familiarise yourself with common assessment formats and practice any relevant skills to ensure you perform well.
How to prepare for a job interview at TUI AG
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values a customer-centric approach, so showcasing your ability to go above and beyond for customers will set you apart.
✨Demonstrate Adaptability
Be ready to discuss how you've successfully adapted to changes in previous roles. TUI is looking for candidates who can embrace change and thrive in a dynamic environment, so share specific instances where you've done just that.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle difficult customer situations or meet sales targets, as this will show your problem-solving skills and readiness for the role.
