At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Starting salary of £15.34 per hour, commission, discounts, and holiday benefits.
- Other info: Enjoy flexible shifts and excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Here at TUI, you will find we are an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Clacton-On-Sea store, you will lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results.
You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you will be confident to step in and take ownership.
You will use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business. As technology advances, so does TUI; you will work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
Drive your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'. Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you will enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
TUI offers much more than just a starting salary of £15.34 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
Retail Manager employer: TUI AG
At TUI, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our Horsham store. As a Retail Travel Advisor, you'll not only enjoy competitive pay and commission for smashing your targets but also benefit from extensive training, career development opportunities, and a range of fantastic holiday perks that make every day rewarding. Join us to create unforgettable holiday experiences while being part of a team that values diversity and supports your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at TUI or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching TUI's values and recent news. Show us you’re not just another candidate; demonstrate how you align with our culture of care and customer focus.
✨Tip Number 3
Practice your sales pitch! As a Retail Manager, you’ll need to showcase your ability to drive sales and inspire your team. Role-play common interview scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the TUI family.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills:As a Retail Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached teams in the past, and how you plan to do the same at TUI.
Focus on Customer Satisfaction:TUI is all about putting customers at the heart of everything we do. In your application, mention specific examples of how you've used customer feedback to improve service or resolve complaints. This will show us you understand the importance of customer loyalty.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them to achieve targets. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Emphasise Customer-Centricity
TUI places a strong emphasis on customer satisfaction. Be prepared to share examples of how you've used customer feedback to improve service or resolve complaints. Highlight your ability to create memorable experiences for customers, as this aligns with TUI's core values.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might encounter in the role and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
