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- Tasks: Create unforgettable holiday experiences and lead a passionate team.
- Company: Join TUI, the best-loved holiday company with a focus on customer satisfaction.
- Benefits: Enjoy commission, holiday discounts, health benefits, and career development opportunities.
- Why this job: Make a real impact by enhancing customer journeys and smashing sales targets.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Flexible shifts with great career progression in a dynamic retail environment.
The predicted salary is between 36000 - 60000 £ per year.
You\’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company., Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don\’t go quite right, you\’ll be confident to step in and take ownership
- You\’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
- As technology advances so does TUI, you\’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
- Drive your team to exceed company sales and service goals, in Retail we call it \’Smashing your Targets\’
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you\’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
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Retail Manager employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Retail Manager gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer service and team leadership. Share specific examples of how you've smashed targets and improved customer satisfaction in previous roles.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just sit back. Reach out to the hiring manager or recruiter directly. A little initiative can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Prepare for the interview! Research the company and its values, especially around customer service and team development. Think about how you can align your experiences with their goals, and be ready to discuss how you can contribute to creating unforgettable holiday experiences.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for creating unforgettable holiday experiences shine through. We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your commitment to exceptional service.
Be a Team Player: As a Retail Manager, you'll be leading and inspiring your team. Make sure to mention your experience in coaching and developing others. We’re looking for someone who can motivate their team to smash targets, so don’t hold back on showcasing your leadership skills!
Embrace Change and Challenges: This role comes with its fair share of challenges, so we want to know how you handle change. Share instances where you've taken ownership of a situation or resolved a complaint effectively. This will show us you're ready to step in when things don’t go quite right.
Tailor Your Application: Make your application stand out by tailoring it to our company values and the specifics of the Retail Manager role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at TUI AG
✨Know Your Customer Focus
Make sure you understand how important customer satisfaction is to the company. Be ready to share examples of how you've put customers first in previous roles, and think about how you can create unforgettable experiences for them.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to inspire and coach your team. Prepare to discuss your leadership style and provide specific examples of how you've developed your team or handled challenges. Highlight your ability to embrace change and motivate others.
✨Be Data-Driven
Familiarise yourself with how to use customer feedback and insights to improve service. Bring examples of how you've used data to spot trends or resolve complaints in the past. This shows you're proactive and focused on continuous improvement.
✨Prepare for the Shift Pattern
Understand that this role involves varied shifts, including weekends and evenings. Be ready to discuss your flexibility and willingness to adapt to different schedules. This will demonstrate your commitment to the role and the company's needs.
