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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with an inclusive culture.
- Benefits: Starting salary of £14.83/hour, commission, holiday discounts, and career development.
- Why this job: Make a real impact in the travel industry while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Enjoy a varied shift pattern and excellent career progression opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Here at TUI, you\’ll find we\’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Chorley store, you\’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You\’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
Responsibilities
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don\\\’t go quite right, you\\\’ll be confident to step in and take ownership
- You\\\’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
- As technology advances so does TUI, you\\\’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
- Drive your team to exceed company sales and service goals, in Retail we call it \\\’Smashing your Targets\\\’
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you\\\’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
Benefits
- TUI offers much more than just a starting salary of £14.83 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
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Retail Manager employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Get to know the company inside out! Research TUI's values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Retail Manager role. Highlight your leadership skills and any past successes in driving sales or improving customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current or former TUI employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TUI family.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As a Retail Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached teams in the past, and how you plan to do the same with us at TUI.
Be Customer-Centric: Remember, our customers are at the heart of everything we do. Use your application to demonstrate how you've put customers first in previous roles. Share examples of how you've resolved complaints or improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them to achieve targets. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Emphasise Customer-Centricity
TUI places a strong emphasis on customer satisfaction. Be prepared to share examples of how you've used customer feedback to improve service or resolve complaints. Highlight your ability to create memorable experiences for customers, as this aligns with TUI's core values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face in the role and how you would approach them. This will demonstrate your readiness to take ownership and lead effectively.
