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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a leading holiday company known for its inclusive culture and commitment to customer experience.
- Benefits: Enjoy competitive pay, commission, holiday discounts, and health and wellbeing support.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences while developing your career.
- Qualifications: Passion for customer service, leadership skills, and ability to adapt to change are essential.
- Other info: Flexible shifts and a commitment to diversity and inclusion make TUI a great workplace.
The predicted salary is between 28000 - 42000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Stratford shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers more than just a basic salary which already starts at £14.32 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
- Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator and driven to achieve goals and sales targets
- Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
- Flexible to embrace change and adapt easily to new ways of working
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Deputy Manager employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and discussions, showcasing that you are a great fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to achieve sales targets or improved customer satisfaction, as this will demonstrate your capability to fulfil the role effectively.
✨Tip Number 3
Research current trends in the travel industry and be ready to discuss them. Showing your knowledge about the market can set you apart from other candidates and illustrate your passion for the role and the company.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working varied hours, demonstrating your willingness to adapt will reassure the hiring team that you can meet the demands of the position.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team, achieve sales targets, and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with TUI's culture of care and inclusivity, and provide examples of how you've successfully motivated teams in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you inspire and develop your team. Include specific instances where you've resolved challenges or improved team performance to meet targets.
Highlight Flexibility and Adaptability: Since the role requires working varied shifts, mention your flexibility and willingness to adapt to changing schedules. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
How to prepare for a job interview at TUI AG
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with TUI's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and developed a team in previous roles. Highlight any experiences where you led by example and inspired others to achieve their goals.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of scenarios where you had to step in to resolve a complaint or improve customer satisfaction, and be ready to share these stories.
✨Understand TUI's Culture and Values
Familiarise yourself with TUI's commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to this culture and support a positive work environment for all team members.
