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- Tasks: Lead and inspire a team to deliver exceptional customer service and sales.
- Company: Join TUI, the best-loved holiday company, dedicated to creating unforgettable experiences.
- Benefits: Enjoy a starting salary of £13.30 per hour, commission, discounts, and health programmes.
- Why this job: Be part of an inclusive culture that values your development and career progression.
- Qualifications: Personality and experience in guiding and developing teams are essential.
- Other info: Flexible shifts including weekends and bank holidays; perfect for students!
The predicted salary is between 27600 - 46800 £ per year.
Personality and experience will assist you in guiding, coaching, and developing the team to collaboratively reach high performance and standards that drive engagement.
– Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don\’t go quite right, you\’ll have the confidence to step in and take ownership.
– As technology advances, so does TUI. You\’ll work with a variety of systems, empowering you to enhance your knowledge and actively improve our customer digital journey.
– Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
– Assist with recruiting talent, maintaining high levels of engagement, and low levels of attrition.
Here at TUI, we\’re an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Scarborough store, you\’ll work alongside your manager to lead, inspire, coach, and develop a team to become destination experts. They will recommend and sell holidays, cruises, UK breaks, and additional products while delivering exceptional sales and customer service. You\’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility, you\’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £13.30 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
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Retail Assistant Manager employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager
✨Tip Number 1
Familiarise yourself with TUI's values and customer service philosophy. Understanding what makes TUI unique will help you align your approach to team management and customer interactions, showcasing your fit for the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully coached and developed a team in the past. Highlighting your experience in resolving conflicts and enhancing team performance will make you stand out.
✨Tip Number 3
Stay updated on the latest trends in the travel industry and customer feedback mechanisms. Showing that you can leverage technology to improve customer satisfaction will resonate well with TUI's focus on enhancing the digital journey.
✨Tip Number 4
Network with current or former TUI employees to gain insights into the company culture and expectations. This insider knowledge can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Retail Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant Manager position. Tailor your application to highlight how your personality and experience align with these requirements.
Showcase Leadership Skills: In your CV and cover letter, emphasise your experience in guiding and coaching teams. Provide specific examples of how you've developed team members and resolved customer complaints effectively.
Highlight Customer Focus: Demonstrate your commitment to exceptional customer service. Include examples of how you've monitored customer feedback, improved satisfaction, and contributed to a positive customer journey in previous roles.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for TUI. Mention your enthusiasm for the travel industry and how you can contribute to creating unforgettable holiday experiences for customers.
How to prepare for a job interview at TUI AG
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be guiding and coaching a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and develop others.
✨Demonstrate Problem-Solving Abilities
The role involves resolving customer complaints and questions. Think of specific instances where you've effectively handled difficult situations and how you took ownership to ensure customer satisfaction.
✨Familiarise Yourself with Technology
Since the job requires working with various systems, brush up on any relevant technology or software that could enhance the customer experience. Mention any previous experience with digital tools during your interview.
✨Understand Customer Feedback Importance
Be ready to discuss how monitoring customer feedback can lead to improved satisfaction and loyalty. Share any experiences where you've used feedback to make positive changes in a previous role.
