apprentice in Reading

Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun. Technology is evolving every day, so is TUI. By providing you with the best tools, you will gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty.

If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints. You will embrace change and rise to the challenges of a customer-focused role. Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it 'Smashing your Targets'.

• Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience.
• Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines.
• Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers' needs.
• Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale.
• Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations.
• Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers.
• Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures.
• Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business.
• Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately.
• Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance.
• Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately.
• Sustainability: Adapt working practices to minimise the negative effect on the environment.

You will be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence. As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don’t have GCSE Grade 4/C or above or equivalents).

Joining TUI Retail as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to help you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

TUI's more than a brand, it’s who we are. Trusted - Unique - Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.

The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries.

Salary based on 30 hours per week. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'. Competitive salary with a commission scheme that rewards you for exceeding targets.

Flexibility to work variable shift patterns each week, which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed. 30 hours a week. Start date Thursday 11 December 2025. Duration 2 years, around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions.

A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16.5bn and an operating result of €409m. The TUI Group's share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.

As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process.