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- Tasks: Lead a team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Starting salary of £15.34 per hour, commission, discounts, and holiday benefits.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service.
- Other info: Enjoy flexible shifts and excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Preston Superstore store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
Responsibilities
- Develop your team to be proactive and investigate and resolve every question or complaint.
- If things don’t go quite right, you’ll be confident to step in and take ownership.
- Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances, work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- As part of our dedication to delivering exceptional customer service and flexibility for our customers, enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer
- TUI offers much more than just a starting salary of £15.34 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Retail Manager in Preston employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TUI on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences where you’ve turned a complaint into a positive outcome. We want to see how you handle challenges!
✨Tip Number 3
Show your passion for travel and customer service during your interview. Share your favourite holiday experiences and how they inspire you to create unforgettable moments for customers. This will help us see your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TUI family and ready to embrace our culture of care.
We think you need these skills to ace Retail Manager in Preston
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As a Retail Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached teams in the past, and how you plan to do the same with us at TUI.
Focus on Customer Satisfaction: We want to know how you’ve gone above and beyond for customers in previous roles. Use specific examples in your application to demonstrate your commitment to delivering exceptional service and resolving issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and coached them to achieve their goals. Be ready to discuss specific situations where you took ownership and resolved issues.
✨Emphasise Customer-Centricity
TUI places a strong emphasis on customer satisfaction. Be prepared to share your experiences in enhancing customer service and loyalty. Think about how you've used customer feedback to improve processes or services in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Practice responding to potential scenarios related to team management and customer service, demonstrating your proactive approach and adaptability.