At a Glance
- Tasks: Lead the design of customer reporting frameworks and create impactful dashboards.
- Company: Join TUI, a diverse and inclusive workplace where everyone belongs.
- Benefits: Attractive salary, travel perks, health support, and flexible working options.
- Other info: Opportunities for global collaboration and community involvement.
- Why this job: Make a real impact on customer experience and drive business decisions.
- Qualifications: Experience in CX analytics and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- You’ll lead the design and evolution of our airline’s Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs.
- You’ll build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data.
- You’ll drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing manual effort through innovative technology and process solutions.
- You’ll integrate multiple data sources for richer, actionable customer insights, combining VoC, satisfaction, operational, and service data to build a comprehensive view of the customer experience.
- You’ll deliver in-depth analysis to support the CX monetization roadmap, producing targeted deep-dive reports that identify levers to increase both customer satisfaction and commercial value.
- You’ll proactively communicate insights and recommendations across the business, pushing reports and findings to drive awareness, discussion and action among stakeholders.
Qualifications
- You have expertise in customer insight, VoC methodologies and CX analytics within complex organizations.
- You have proven experience developing and managing CX reporting frameworks and dashboards that drive business decisions.
- You’re proficient with data integration, automation and visualization tools to create efficient reporting systems.
- You can translate complex data into clear, actionable business insights that resonate with diverse stakeholders.
- You have effective stakeholder management and communication skills to influence decisions across the organization.
- You bring a proactive, innovative mindset focused on continuous improvement and commercial outcomes balanced with customer-centric thinking.
Culture
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
Benefits
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
EEO and Disability
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
CX Reporting Specialist in Luton employer: TUI AG
At TUI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a CX Reporting Specialist, you'll enjoy attractive remuneration, generous travel benefits, and extensive health support, all while working in a flexible environment that promotes a healthy work-life balance. With access to the TUI Learning Hub for personal growth and opportunities to engage in meaningful community initiatives, your career here is not just a job, but a chance to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land CX Reporting Specialist in Luton
✨Tip Number 1
Network like a pro! Reach out to current employees at TUI or in the CX field on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Create a mini portfolio showcasing your best CX dashboards or reporting tools. This visual evidence of your expertise can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d tackle real-world scenarios related to customer insights and data integration. Practising your responses will help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TUI team.
We think you need these skills to ace CX Reporting Specialist in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CX reporting frameworks and data integration. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant expertise!
Showcase Your Data Skills:Since this role is all about data, be sure to include specific examples of how you've used data visualisation tools and automation in your previous roles. We love seeing how you’ve turned complex data into actionable insights that have made a difference.
Communicate Clearly:Your ability to communicate insights is key! Use clear and concise language in your application to demonstrate how you can translate complex information for diverse stakeholders. We’re looking for someone who can make data understandable and engaging.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at TUI AG
✨Know Your Data Inside Out
Make sure you’re familiar with the key metrics and data sources relevant to customer experience (CX) reporting. Brush up on VoC methodologies and be ready to discuss how you’ve used data to drive business decisions in the past.
✨Showcase Your Dashboard Skills
Prepare to demonstrate your experience with CX dashboards and reporting tools. Bring examples of visualisations you've created that effectively communicate insights, and be ready to explain how they influenced decision-making.
✨Communicate Like a Pro
Practice articulating complex data insights in a way that’s easy for diverse stakeholders to understand. Think about how you can tailor your communication style to different audiences, as this will be crucial in your role.
✨Emphasise Continuous Improvement
Be prepared to discuss your proactive approach to enhancing CX reporting workflows. Share specific examples of how you’ve driven automation or process improvements in previous roles, highlighting the impact on efficiency and accuracy.
