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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver unforgettable holiday experiences.
- Company: Join TUI, the best-loved holiday company with a vibrant culture.
- Benefits: Starting salary of £13.81/hour, commission scheme, and fantastic holiday perks.
- Why this job: Make a real impact by creating memorable holidays for customers.
- Qualifications: Leadership skills and a passion for customer service.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 28000 - 42000 £ per year.
Here at TUI, you and the Retail Team as an Assistant Manager in our Lowestoft store will work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
Responsibilities
- Guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement.
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint.
- If things don’t go quite right, you’ll have the confidence to step in and take ownership.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
- Support with delivering a varied shift pattern including weekends and bank holidays, and evenings at some of our busier stores.
Offer and Benefits
- TUI offers much more than just a starting salary of £13.81 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Retail Assistant Manager in Lowestoft employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TUI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you’d handle customer complaints or lead a team. We want you to shine and show off your skills!
✨Tip Number 3
Show your passion for travel! When you’re chatting with the hiring team, share your own holiday experiences and how they’ve shaped your view on customer service. It’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TUI family.
We think you need these skills to ace Retail Assistant Manager in Lowestoft
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As an Assistant Manager, we want to see how you can inspire and develop a team. Use your application to showcase examples of when you've successfully led a team or coached someone to achieve their goals.
Be Customer-Centric: Remember, our customers are at the heart of everything we do. In your application, mention specific instances where you've gone above and beyond to ensure customer satisfaction or resolved complaints effectively.
Tailor Your Application: Make sure to customise your application for this role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. And don’t forget to apply through our website!
How to prepare for a job interview at TUI AG
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed team members, resolved conflicts, or improved performance.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or difficult situations. Think of specific instances where you've turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Be Ready to Discuss Technology
Since TUI is focused on enhancing the customer digital journey, be prepared to talk about your experience with technology in retail. Mention any systems you've used and how you've leveraged them to improve customer service or sales.
