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- Tasks: Help customers plan their perfect mountain holiday with expert advice and support.
- Company: Join a passionate team at Crystal Ski Holidays, where mountains are our way of life.
- Benefits: Enjoy fantastic holiday perks, health support, and discounts on travel.
- Why this job: Combine your love for skiing with customer service in a fun, flexible role.
- Qualifications: Keen interest in skiing or snowboarding and excellent communication skills.
- Other info: Work hybrid between our Crystal Hub and home, with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
For us, the mountain isn\’t just a place – it\’s a way of life. We live and breathe the snow, the mountains are in our DNA – and we know they\’re in yours too. At Crystal Ski Holidays, our team shares the same passion as our customers – a love for skiing, snowboarding, and everything that comes with it. We\’re not just travel experts, we\’re mountain people – enthusiastic, approachable and knowledgeable. As a Customer Service Advisor, you\’ll be right at the heart of that mission. You\’ll combine your love of the mountains with customer care, offering support, guidance, and genuine insight to help customers before, during, and after their holiday. Whether they\’re first-timers or seasoned enthusiasts, you\’ll help them make the most of their mountain experience. This is an exciting hybrid role where you\’ll work some of your working week based at our Crystal Hub in Milton Keynes, and the remainder of your week based at home as part of our remote operational contact centre. Typically, you\’ll work, From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Responsibilities
- Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
- Ensure that all forms of contact – face-to-face, phone, email, chat, social – are handled quickly and with a friendly \’can-do\’ attitude whilst exceeding performance targets
- Work closely with teams from across the business as the \’voice\’ of our customers, and actively suggest recommendations for change
- Ensure you\’re up to speed with our product, sharing your own stories and using your initiative to ensure you\’re an expert in our holidays
- If things don\’t go to plan, you\’ll be confident to discuss, investigate and resolve any question or complaint
- Enjoy change and challenges; taking on tasks to help where needed
- Open to working both in the Crystal Hub and from home, depending on business needs
- 2 days a week at our Hub in Milton Keynes, however due to leave and absence this could sometimes require up to 5 days location-based work
- We\’ll provide you with the tools, training and tech to be able to work in this way but on the days you work from home, you\’ll need a suitable space that allows you to work comfortably and away from general \’home\’ activities and have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps
- We are available for our customers between the hours of 0800-2200 Monday – Sunday therefore you would work on a fully flexible roster
- Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team
- Please note that this vacancy is open for 30 hours or 37.5 hrs applications – In the application, please state your preference in terms of working hours
Qualifications / Skills
- Have a keen interest in skiing or snowboarding with expert knowledge to share
- Passionate about delivering excellent service and achieving results
- A great listener, highly effective communicator, and able to build rapport quickly
- Enthusiastic about learning new skills and working in tourism
- Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
- Comfortable managing multiple contacts and administrative tasks while following procedures
- Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance
- Open to working both in the Crystal Hub and from home, depending on business needs
Benefits
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional \’TUI time off\’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Community day – time to spend working at a local charity or community
- Pension scheme and life assurance
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Crystal Hub Customer Advisor employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crystal Hub Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research Crystal Ski Holidays and their values. When you show genuine passion for skiing and the mountains, it’ll shine through in your conversations.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with friends or family. This will help you feel more confident when handling questions or complaints during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Crystal team and living the mountain life with us.
We think you need these skills to ace Crystal Hub Customer Advisor
Some tips for your application 🫡
Show Your Passion for the Mountains: Let us see your love for skiing and snowboarding shine through in your application. Share personal experiences or stories that highlight your enthusiasm for the mountains, as this is a key part of our culture at Crystal Ski Holidays.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Highlight your customer service experience and any relevant knowledge about our holidays to show you’re the perfect fit for the role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. We value authenticity and want to see how you can contribute to our friendly and approachable team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it and hopefully welcome you to our team!
How to prepare for a job interview at TUI AG
✨Know Your Mountains
Make sure you brush up on your skiing and snowboarding knowledge before the interview. Be ready to share your own experiences on the slopes, as this will show your passion for the mountains and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about providing support and guidance to customers.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling customer inquiries or complaints, as this will demonstrate your quick-thinking and problem-solving abilities, which are crucial for this position.
✨Flexibility is Key
Since the job requires working both in the Crystal Hub and from home, be prepared to discuss your availability and flexibility. Highlight your willingness to adapt to different working environments and schedules, as this will show you're a team player.
