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- Tasks: Help customers post-travel by resolving queries and providing solutions.
- Company: Join TUI, a global leader in travel, known for exceptional customer service.
- Benefits: Enjoy discounts on holidays, health support, career development, and a pension scheme.
- Why this job: Be part of a fun team, grow your skills, and make unforgettable holiday memories for customers.
- Qualifications: Confidence in handling customer contacts, strong teamwork, and a passion for tourism.
- Other info: Hybrid working model with 2/3 days in Swansea office; flexible shifts including weekends.
The predicted salary is between 20700 - 29200 £ per year.
Joining the TUI Contact Centre Team as a Customer Service Advisor in our After Travel Team, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.
This role is based on our hybrid working model where you spend some part of your working week in our Swansea office (2/3 days) and the rest of the week working from home. We’ll provide you with the tools, training and tech to be able to work in this way; you’ll need a quiet environment and internet connection when working at home. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.
Our Contact Centre core opening hours are Monday to Friday 09:00 – 19:00, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. To provide great service to our customers we work a varied shift pattern, including regular weekends and evenings.
PLEASE NOTE WE HAVE 30HRS ROLES AVAILABLE. ANYONE INTERESTED IN 30HRS POSITION, PLEASE SPECIFY YOUR PREFERENCE IN THE APPLICATION. YOU WILL BE EXPECTED TO WORK FULL TIME HOURS FOR THE DURATION OF 7 WEEKS TRAINING. THE START DATE WILL BE THE 12TH MAY.
ABOUT OUR OFFERS
- Salary £24,600
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Investment in your development and career progression
- Pension scheme and life assurance
- Discretionary Annual Bonus
ABOUT THE JOB
You will resolve any post travel queries via a range of different methods – you’ll become an expert in complaint handling and resolution. You will conduct initial investigations and provide appropriate solutions in line with policy and guidance. Using your personality, you’ll inspire and respect our customers and your colleagues whilst sharing a great amount of fun.
Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, improve customer satisfaction and loyalty. Your drive to achieve will lead you to rise to the challenge and exceed all your Contact Centre targets.
You’ll be confident and able to respond to all types of customer contacts including phone, email, letter & social media. Our customers will be at the heart of everything you do, ensuring they understand exactly what you and our business can do to help them while taking pride in your work being accurately documented.
ABOUT YOU
- Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures.
- Strong commitment to achieve targets and overcome challenges.
- Team player who engages and collaborates at all times with customers and colleagues.
- An organised individual who takes pride in their work and responsibility for their own development.
- Ability to use initiative to proactively spot and resolve potential problems.
- Passion to work within the tourism industry, although travel experience is not essential for the role.
- You’ll need to be flexible with your schedule and open to working a variety of different shifts including evenings and weekends.
- Be able to work from our Swansea office 2/3 times per week.
Home Working Requirements
- You will have a suitable space that allows you to work comfortably and away from general ‘home’ activities.
- You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps.
From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
After Travel Customer Service Advisor employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Travel Customer Service Advisor
✨Tip Number 1
Familiarise yourself with TUI's destinations and services. Knowing the ins and outs of their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different customer scenarios can prepare you for the types of interactions you'll face, showcasing your ability to resolve issues calmly and efficiently.
✨Tip Number 3
Be ready to discuss your flexibility with working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work evenings and weekends will make you a more attractive candidate.
✨Tip Number 4
Highlight your teamwork skills. Since collaboration is key in this role, think of examples from your past experiences where you've successfully worked as part of a team to achieve a common goal, and be prepared to share these during your conversations.
We think you need these skills to ace After Travel Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the After Travel Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and the tourism industry. Mention specific experiences where you have gone the extra mile for customers, as this aligns with TUI's values.
Highlight Relevant Skills: In your CV, emphasise skills such as complaint handling, communication, and teamwork. Provide examples of how you've successfully managed customer queries or worked collaboratively in a team setting.
Specify Your Availability: Since the role requires flexibility with shifts, clearly state your availability in your application. If you're interested in the 30-hour position, make sure to specify this preference as requested.
How to prepare for a job interview at TUI AG
✨Know Your Stuff
Familiarise yourself with TUI's destinations, products, and services. Being knowledgeable about what the company offers will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or gone the extra mile for a client. This will demonstrate your ability to handle post-travel queries effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios related to complaint handling and resolution, and practice your responses to showcase your problem-solving skills.
✨Highlight Your Flexibility
Since the role requires working varied shifts, emphasise your willingness to adapt your schedule. Mention any previous experience you have with flexible working hours to reassure them of your commitment.
