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- Tasks: Manage client relationships and drive channel strategy in a fast-paced digital agency.
- Company: Join Tug, a multi-award-winning digital media agency with global offices and renowned clients.
- Benefits: Enjoy private health care, flexible working, office lunches, and commission on new business.
- Why this job: Be part of a dynamic team that values your growth and creativity while delivering top-notch results.
- Qualifications: 3+ years in digital marketing, especially SEO and PPC, with a focus on client-facing roles.
- Other info: Experience a fun work culture with weekly happy hours and a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin and Singapore. We work with a number of well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar and many more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture your relationships with clients and your team alike, calling out roadblocks before they can arise and drive best-in-class performance for your clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive are what make you a key worker in the agency and a leader of your client team. Reporting to the Managing Director, you are the key between the agency teams and your clients. It is your responsibility to ensure all deliverables that leave the agency are of high quality, fit for purpose and to the high standard that our clients deserve.
You’ll also manage your own revenue book, identifying areas for up & cross-selling across the business, and assisting the new business team with pitches. In return, you’ll be given the flexibility and support to grow - we don’t believe in micromanaging! We’ll help to upskill you in the areas you identify, and listen to your feedback as you in turn help the agency to grow.
Alongside your salary, you’ll get private health care, dental, office lunches three times a week (from a range of providers and cuisines!) and commission on new business & renewals.
Role:- Senior client service contact on integrated (SEO, PPC, Social, Display, creative project) accounts
- Preparation/sign off of all client-facing documents and presentations
- Eyes & ears of the client and challenging the status quo with the channel teams
- Ensure campaigns are delivered on time & on budget
- Financial responsibility for monthly revenue from your portfolio of clients, with clear goals to grow client revenue
- Driving forward client strategies within the agency
- Responsible for monthly client billing
- Support on pitches with the CEO/MD/Sales
- Client & team entertainment
- Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and creative preferred)
- Min. 3 years online marketing experience in a client-facing role
- Large agency background (Search, Media, or Creative)
- Blue Chip experience
- Very organised, detail-oriented
- Delivery focused
- Revenue focused
- Team player
- Fun & interesting!
Account Director - Client Services (London Area) employer: Tug Agency
Contact Detail:
Tug Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services (London Area)
✨Tip Number 1
Familiarise yourself with Tug's client portfolio and their specific needs. Understanding the brands they work with, like Merlin Entertainments and Canal & River Trust, will help you tailor your approach during interviews and demonstrate your knowledge of their market.
✨Tip Number 2
Showcase your experience in managing client relationships and driving performance marketing strategies. Be prepared to discuss specific examples where you've successfully nurtured client accounts and delivered results, as this is crucial for the Account Director role.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Tug values enthusiasm and drive, so share instances where you've thrived under pressure and how you managed to keep projects on track while maintaining high standards.
✨Tip Number 4
Prepare to discuss your approach to up-selling and cross-selling within existing accounts. Tug is looking for someone who can identify growth opportunities, so think of strategies you've implemented in the past that led to increased revenue for your clients.
We think you need these skills to ace Account Director - Client Services (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Emphasise any client-facing roles and large agency backgrounds to align with the requirements of the Account Director position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of performance marketing channels and your ability to nurture client relationships. Mention specific examples of how you've driven results in previous roles to demonstrate your fit for the position.
Showcase Your Achievements: In your application, include quantifiable achievements related to revenue growth and successful campaign management. This will help illustrate your delivery-focused mindset and your ability to meet financial responsibilities.
Research Tug: Familiarise yourself with Tug's work and their notable clients. Understanding their approach to digital media will allow you to tailor your application and show genuine interest in the company and its culture.
How to prepare for a job interview at Tug Agency
✨Showcase Your Digital Marketing Expertise
Make sure to highlight your extensive experience in digital marketing, particularly in SEO and PPC. Be prepared to discuss specific campaigns you've managed, the strategies you implemented, and the results achieved. This will demonstrate your capability to drive client strategies effectively.
✨Demonstrate Relationship Management Skills
Since the role involves nurturing client relationships, come ready with examples of how you've successfully managed client accounts in the past. Discuss how you’ve handled challenges and maintained strong communication, as this will show your ability to be the key contact between the agency and clients.
✨Prepare for Financial Discussions
As you'll be responsible for monthly revenue and billing, brush up on your financial acumen. Be ready to talk about how you've previously grown client revenue and any experience you have with budgeting or financial reporting. This will illustrate your understanding of the business side of account management.
✨Emphasise Your Organisational Skills
The job requires a meticulous approach to processes and deliverables. Prepare to discuss how you stay organised in a fast-paced environment, perhaps by sharing tools or methods you use to manage multiple projects and deadlines. This will reassure them of your ability to maintain high standards under pressure.
