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- Tasks: Manage client relationships and drive performance marketing strategies.
- Company: Join Tug, a multi-award-winning digital media agency in Shoreditch.
- Benefits: Enjoy private health care, flexible working, and office lunches three times a week.
- Why this job: Be part of a dynamic team, work with top brands, and grow your skills.
- Qualifications: 3+ years in digital marketing, especially SEO and PPC, with strong client-facing experience.
- Other info: Experience a fun culture with weekly happy hours and a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices in Toronto, Sydney, Berlin, and Singapore. We work with well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more.
You will have an eye for detail, be meticulous in your processes, and have excellent understanding of performance marketing channels, especially SEO, Paid Social, and PPC. You will nurture client and team relationships, proactively address roadblocks, and drive performance for clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive make you a key member of the agency and a leader within your client team. Reporting to the Managing Director, you act as the key liaison between the agency and clients, ensuring all deliverables are of high quality, fit for purpose, and meet high standards. You will also manage your revenue portfolio, identify upselling opportunities, and support the new business team with pitches.
In return, you will receive flexibility and support for growth. We believe in empowering our team, providing upskilling opportunities, and valuing your feedback to help the agency grow. Alongside your salary, benefits include private health care, dental, office lunches three times a week, and commissions on new business and renewals.
Role Responsibilities:- Serve as the senior client service contact for integrated accounts (SEO, PPC, Social, Display, creative projects)
- Prepare and approve all client-facing documents and presentations
- Act as the eyes and ears of the client, challenging the status quo with channel teams
- Ensure campaigns are delivered on time and within budget
- Manage monthly revenue from your client portfolio with clear growth targets
- Drive client strategies forward within the agency
- Handle monthly client billing
- Support pitches alongside the CEO/MD/Sales team
- Organize client and team entertainment
- Extensive digital marketing experience in SEO and PPC, including programmatic display, paid social, and creative
- Minimum 3 years of online marketing experience in a client-facing role
- Experience in large agencies (Search, Media, or Creative)
- Blue Chip experience
- Highly organized and detail-oriented
- Delivery-focused and revenue-driven
- Team player with a fun and engaging personality
Account Director - Client Services (London) employer: Tug Agency
Contact Detail:
Tug Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services (London)
✨Tip Number 1
Familiarise yourself with Tug's client portfolio and their specific needs. Understanding the brands they work with, like Merlin Entertainments and Canal & River Trust, will help you tailor your conversations and demonstrate how your experience aligns with their goals.
✨Tip Number 2
Showcase your knowledge of performance marketing channels, especially SEO, PPC, and Paid Social. Be prepared to discuss recent trends or successful campaigns you've managed in these areas during your interactions with us.
✨Tip Number 3
Highlight your experience in managing client relationships and driving results. Prepare examples of how you've successfully navigated challenges and delivered high-quality outcomes for clients in previous roles.
✨Tip Number 4
Demonstrate your enthusiasm for working in a fast-paced environment. Share instances where you've thrived under pressure and how your proactive approach has led to successful project completions or client satisfaction.
We think you need these skills to ace Account Director - Client Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Use specific examples from your past roles that demonstrate your ability to manage client relationships and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the agency. Mention how your skills align with the responsibilities outlined in the job description, such as managing integrated accounts and driving client strategies.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as revenue growth percentages or successful campaigns you've led. This will help illustrate your delivery-focused and revenue-driven mindset.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A meticulous application reflects your attention to detail, which is crucial for the Account Director role.
How to prepare for a job interview at Tug Agency
✨Know Your Digital Marketing Channels
Make sure you have a solid understanding of SEO, PPC, and Paid Social. Be prepared to discuss specific strategies you've implemented in the past and how they drove results for your clients.
✨Showcase Your Client Management Skills
Prepare examples of how you've nurtured client relationships and addressed challenges. Highlight your ability to act as a liaison between clients and internal teams, ensuring high-quality deliverables.
✨Demonstrate Your Organisational Skills
Since the role requires meticulous attention to detail, be ready to discuss how you manage multiple projects and deadlines. Share tools or methods you use to stay organised and ensure timely delivery.
✨Be Ready to Discuss Revenue Growth
Understand the importance of revenue management in this role. Prepare to talk about how you've identified upselling opportunities in the past and contributed to revenue growth for your previous employers.