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Tug Agency

Account Director - Client Services (Greater London)

London Full-Time No home office possible

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Client Strategy Account Director at Tug Agency

Reporting to: Managing Director

Benefits: Private Health Care, Pension, flexible working, commission on new business and renewals

Core Hours: 9:30 am- 6.00pm, with an hour for lunch and a 4pm finish on Fridays.

Tug Happy Hour: Thursday 6-7pm

Breakfast & lunch provided Monday, Tuesday, Wednesday

Location: Shoreditch

Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin and Singapore. We work with a number of well-known Brands such as Merlin Entertainments,Canal & River Trust, Zipcar and many more!

You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC.You will carefully nurture your relationships with clients and your team alike, calling out roadblocks before they can arise and drive best-in-class performance for your clients and the agency.

You thrive in a fast-paced environment, and your enthusiasm and drive are what make you a key worker in the agency and a leader of your client team. Reporting to the Managing Director, you are the key between the agency teams and your clients. It is your responsibility to ensure all deliverables that leave the agency are of high quality, fit for purpose and to the high standard that our clients deserve. You’ll also manage your own revenue book, identifying areas for up & cross-selling across the business, and assisting the new business team with pitches.

In return, you’ll be given the flexibility and support to grow – we don’t believe in micromanaging! We’ll help to upskill you in the areas you identify, and listen to your feedback as you in turn help the agency to grow. Alongside your salary, you’ll get private health care, dental, office lunches three times a week (from a range of providers and cuisines!) and commission on new business & renewals.

Role:

Senior client service contact on integrated (SEO, PPC, Social, Display, creative project) accounts
Preparation/sign off of all client-facing documents and presentations
Eyes & ears of the client and challenging the status quo with the channel teams
Ensure campaigns are delivered on time & on budget
Financial responsibility for monthly revenue from your portfolio of clients, with clear goals to grow client revenue
Driving forward client strategies within the agency
Responsible for monthly client billing
Support on pitches with the CEO/MD/Sales
Client & team entertainment

Ideal Candidate:

Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and creative preferred)
Min. 3 years online marketing experience in a client-facing role
Large agency background (Search, Media, or Creative)
Very organised, detail-oriented
Delivery focused
Revenue focused
Team player

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesAdvertising Services

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