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- Tasks: Manage client relationships and drive channel strategy in a fast-paced digital agency.
- Company: Join Tug, a multi-award-winning digital media agency with global offices and renowned clients.
- Benefits: Enjoy private health care, pension, flexible working, and office lunches three times a week.
- Why this job: Be part of a dynamic team that values your input and supports your growth.
- Qualifications: 3+ years in digital marketing, especially SEO and PPC, with a client-facing background.
- Other info: Experience a fun work culture with Thursday happy hours and a focus on teamwork.
The predicted salary is between 42000 - 58000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin and Singapore. We work with a number of well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar and many more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture your relationships with clients and your team alike, calling out roadblocks before they can arise and drive best-in-class performance for your clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive are what make you a key worker in the agency and a leader of your client team. You are the key between the agency teams and your clients. It is your responsibility to ensure all deliverables that leave the agency are of high quality, fit for purpose and to the high standard that our clients deserve. You’ll also manage your own revenue book, identifying areas for up & cross-selling across the business, and assisting the new business team with pitches.
In return, you’ll be given the flexibility and support to grow - we don’t believe in micromanaging! We’ll help to upskill you in the areas you identify, and listen to your feedback as you in turn help the agency to grow. Alongside your salary, you’ll get private health care, dental, office lunches three times a week (from a range of providers and cuisines!) and commission on new business & renewals.
Role:
- Senior client service contact on integrated (SEO, PPC, Social, Display, creative project) accounts
- Preparation/sign off of all client-facing documents and presentations
- Eyes & ears of the client and challenging the status quo with the channel teams
- Ensure campaigns are delivered on time & on budget
- Financial responsibility for monthly revenue from your portfolio of clients, with clear goals to grow client revenue
- Driving forward client strategies within the agency
- Responsible for monthly client billing
- Support on pitches with the CEO/MD/Sales
- Client & team entertainment
Ideal Candidate:
- Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and creative preferred)
- Min. 3 years online marketing experience in a client-facing role
- Large agency background (Search, Media, or Creative)
- Blue Chip experience
- Very organised, detail-oriented
- Delivery focused
- Revenue focused
- Team player
- Fun & interesting!
Contact Detail:
Tug Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services (City of London)
✨Tip Number 1
Familiarise yourself with Tug's client portfolio and their specific needs. Understanding the brands they work with, like Merlin Entertainments and Canal & River Trust, will help you tailor your approach during interviews and demonstrate your knowledge of their business.
✨Tip Number 2
Showcase your experience in managing client relationships effectively. Prepare examples of how you've nurtured client accounts and driven results in previous roles, especially in performance marketing channels like SEO and PPC, as this is crucial for the Account Director position.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Tug values enthusiasm and drive, so be ready to discuss how you've thrived under pressure and contributed to team success in similar settings.
✨Tip Number 4
Prepare to discuss your financial acumen, particularly in managing revenue and billing. Be ready to share strategies you've used to grow client revenue and how you can apply those skills at Tug to meet their goals.
We think you need these skills to ace Account Director - Client Services (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Emphasise any client-facing roles you've had and showcase your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the agency. Mention specific examples of how you've driven client strategies and delivered results in previous positions, aligning with Tug's focus on performance marketing.
Showcase Your Achievements: In your application, include quantifiable achievements that demonstrate your success in managing client accounts and driving revenue growth. This could be in the form of increased client satisfaction scores or successful campaign outcomes.
Research Tug: Familiarise yourself with Tug's work and their notable clients. Understanding their approach to digital media will help you tailor your application and show that you're genuinely interested in being part of their team.
How to prepare for a job interview at Tug Agency
✨Showcase Your Digital Marketing Expertise
Make sure to highlight your extensive experience in digital marketing, particularly in SEO and PPC. Be prepared to discuss specific campaigns you've managed and the results achieved, as this will demonstrate your capability to drive client strategies effectively.
✨Demonstrate Relationship Management Skills
Since the role involves nurturing client relationships, come equipped with examples of how you've successfully managed client expectations and resolved issues in the past. This will show that you can be the key contact for clients and maintain high satisfaction levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various challenges in a fast-paced environment. Think about potential roadblocks in client projects and how you would proactively address them, showcasing your problem-solving skills.
✨Express Your Enthusiasm for Team Collaboration
As a team player, it's important to convey your enthusiasm for working collaboratively. Share experiences where you've successfully worked with cross-functional teams to achieve common goals, as this aligns with the agency's culture of support and growth.
