Practice Supervisor, Ophthalmology - Cambridge

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritising and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing need to accomplish the practice's vision.

A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritising and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees.

Responsibilities that typically include:

• Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensuring policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Minimum Qualifications:

• Associate's degree in Healthcare Administration, Business Administration, or related field.
• Three (3) years of experience in a healthcare setting.
• One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Manages and optimises workflows to achieve successful quality outcomes and benefit maximisation within the scope of responsibilities.
• Serves as a role model and mentor to clinical staff in their growth and development.

Physical Requirements:

• Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
• Primarily a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.

Skills & Abilities:

• Interpersonal competence, organisational skills, and ability to rally and positively lead a team.
• Ability to learn and use SMS and other network programs.
• Excellent computer literacy, including proficiency with relational databases (Access), familiarity with word-processing programs and electronic spreadsheets, and facility in learning new applications.
• Knowledge of third-party billing regulations and associated operations and processes.
• Ability to take initiative and exercise good and independent judgement, decision making and problem-solving expertise.
• Analytic and quantitative skills to design and produce financial and clinical reports to make resource-planning decisions.
• Maintains and updates clinical knowledge and skills.
• Knowledge of and dedication to the highest level of patient care and service excellence.
• Ability to resolve conflict and personnel management.
• Role models strong work ethic, integrity and equity.
• Ability to prioritise multiple tasks and effectively communicate expectations.
• Ability to maintain sensitive and confidential medical information.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.