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For Companies At a Glance
- Tasks: Engage clients, enhance product usage, and ensure successful adoption of Tufin technologies.
- Company: Join Tufin, a leader in network security solutions, dedicated to customer success and innovation.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be a key player in transforming client experiences and driving impactful technology adoption.
- Qualifications: 3+ years in network/security systems; strong communication and technical skills required.
- Other info: Openness to travel up to 25% is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.
Responsibilities:
- Client Engagement: Lead initiatives centered on enhancing the benefits of product usage and client adoption. Document and share best practices that encourage greater product utilization among clients and internal teams. Collaborate with sales teams, emphasizing the significance of consistent product adoption for client retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met.
- Technical Expertise: Serve as the beacon for exceptional customer experience throughout the Tufin journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for seamless adoption of Tufin products. Offer detailed guidance during the post-sales phase, ensuring clients not only deploy but also fully utilize Tufin products. Measure product adoption KPIs to validate technical strategy and demonstrate value.
- Customer Support: Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client's immediate technical needs, promoting continued product usage and adoption. Use metrics to evaluate support efficiency, client satisfaction, and demonstrate the value of swift resolutions.
- Cross-functional Collaboration: Partner with our R&D and product management teams to adapt solutions that elevate product usage and adoption among clients. Establish, maintain, and share best practices that enhance both product usage and client satisfaction. Collaborate on tracking cross-functional KPIs to gauge the effectiveness of solutions and underscore value delivered to clients.
Requirements:
- Excellent English (verbal and text) communication skills. Additional languages are a plus.
- 3+ years of design/implementation/operations/consulting experience in network/security systems.
- Expertise with networking devices (Switches, Routers, etc.), including virtual routing and software-defined networking.
- Hands-on experience with firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.).
- Acquaintance with Linux server administration; SQL skills are a bonus.
- Scripting proficiency in Perl, Python, BASH is advantageous.
- Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
- Outstanding organizational and project management capabilities.
- Excellent presentation & negotiation skills.
- Proficient communication, critical thinking & analytical prowess.
- Openness to travel (up to 25%).
- Bachelor's degree in Engineering/Computer Science or a related field.
Technical Account Manager - UK employer: Tufin
Contact Detail:
Tufin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - UK
✨Tip Number 1
Familiarise yourself with Tufin's products and services. Understanding their technology will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former Technical Account Managers at Tufin or similar companies. They can provide valuable insights into the role and share tips on how to excel in the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to drive product adoption and enhance customer satisfaction. Use metrics to highlight your successes.
✨Tip Number 4
Stay updated on industry trends related to network and security systems. Being knowledgeable about the latest developments will help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Technical Account Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network/security systems and customer-facing roles. Emphasise your technical skills, especially with networking devices and firewall administration, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive product adoption. Use specific examples from your past experiences to demonstrate how you have successfully engaged clients and enhanced their product usage.
Highlight Technical Expertise: In your application, clearly outline your technical skills, including any hands-on experience with firewalls and scripting languages. Mention your familiarity with Linux server administration and SQL, as these are advantageous for the role.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Consider including examples of successful presentations or negotiations you've conducted in previous positions.
How to prepare for a job interview at Tufin
✨Showcase Your Technical Expertise
As a Technical Account Manager, it's crucial to demonstrate your knowledge of networking devices and firewall administration. Be prepared to discuss specific technologies you've worked with and how you've helped clients optimise their use of these products.
✨Highlight Client Engagement Experience
Share examples from your past roles where you successfully enhanced client adoption and satisfaction. Discuss any initiatives you led that improved product usage and how you tracked engagement metrics to showcase value.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you resolved client challenges during the adoption phase and be ready to explain your approach and the outcomes.
✨Demonstrate Cross-Functional Collaboration Skills
Since this role involves working with various teams, be ready to discuss how you've collaborated with R&D or product management in the past. Highlight any successful projects where teamwork led to improved product adoption or client satisfaction.
