DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and stakeholders) to develop adoption plans, measure progress against business objectives, coordinate internal resources, and help customers realize value from their investment in Tufin. Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer lifecycle. Key ResponsibilitiesManage a portfolio of enterprise customer accounts participating in the Guided Successprogram. Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives. Monitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes. Coordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities. Identify opportunities to improve customer adoption, retention, and long-term success. Partner with Sales on renewal planning and identify expansion opportunities where appropriate. Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders. Contribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience. 5+ years in Customer Success, Enterprise Account Management, Consulting, TechnicalAccount Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role. Experience managing enterprise SaaS or enterprise software customers. Strong executive communication and relationship management skills. Experience with networking, cybersecurity, cloud security, or enterprise infrastructure. QualificationsFamiliarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet. Experience with Salesforce and Customer Success platforms. Success MeasuresSuccessful execution of customer Success Plans and adoption plans with an eye on customer retentionCustomer adoption and achievement of agreed business outcomes. Improvement in customer health, satisfaction, and executive engagement. Successful renewals and identification of growth opportunities. Partner successfully with Technical Account Managers, Professional Services, Support, and Sales. Contribute to successful customer renewals and long-term customer success. Remote
Customer Success Manager - Content Management in London
