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- Tasks: Be the friendly face that welcomes patients and helps them navigate healthcare services.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Opportunity for growth and development in a dynamic healthcare environment.
- Why this job: Make a real impact by helping patients feel comfortable and cared for.
- Qualifications: GCSEs in Maths and English, plus a passion for helping others.
The predicted salary is between 23000 - 26000 £ per year.
Reception staff are the first point of contact for patients and visitors, delivering a high‑quality, patient‑focused reception and administrative service. They support clinical staff and help ensure patients are managed efficiently, courteously and in strict confidence.
Key Responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Manage face‑to‑face and telephone enquiries, book appointments, and signpost patients appropriately.
- Administer repeat prescriptions, hand completed repeat prescriptions to patients and check name and contact details.
- Maintain and update patient records, including change of address and other information in the clinic system.
- Use the telephone system during and after hours; process appointment requests and visit requests.
- Support clinical and administrative teams with tasks such as clearing rooms after surgeries, preparing workstations, and making tea/coffee for doctors.
- Adhere to practice policies, NHS guidance, information governance requirements, and infection control standards.
- Confidentially manage patient and practice information, following data protection and confidentiality procedures.
- Participate in training, performance reviews and audit activities as required by the Practice.
Qualifications
- Maths & English Grade 4 GCSE or C equivalent.
- Valid Disclosure and Barring Service check (Rehabilitation of Offenders Act exceptions).
Reception Staff employer: Tudor Way Surgery
Contact Detail:
Tudor Way Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone and shows you're approachable, just like you'd be at the reception desk.
✨Tip Number 2
Be prepared to showcase your communication skills. Practice answering common questions about how you'd handle patient enquiries or manage a busy reception. We want to see that you can keep it cool under pressure!
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle challenging situations. It’s a great way to demonstrate your enthusiasm for the position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Staff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to tailor your application to the Reception Staff role. Highlight your experience in customer service and any relevant skills that align with the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping patients and visitors who may be feeling a bit overwhelmed.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Accuracy is key in this role, and we want to see that you pay attention to detail. And remember, apply through our website for the best chance!
How to prepare for a job interview at Tudor Way Surgery
✨Know Your Role
Make sure you understand the key responsibilities of the reception staff position. Familiarise yourself with how to assist patients and manage enquiries effectively. This will help you demonstrate your knowledge during the interview.
✨Practice Your Communication Skills
Since you'll be the first point of contact for patients, practice clear and friendly communication. Role-play common scenarios with a friend or family member to build confidence in handling face-to-face and telephone enquiries.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage tasks like booking appointments and maintaining patient records. Think of examples from past experiences where you successfully organised information or handled multiple tasks efficiently.
✨Emphasise Confidentiality and Professionalism
Understand the importance of confidentiality in a healthcare setting. Be ready to talk about how you would handle sensitive information and adhere to data protection policies, showcasing your commitment to patient care.