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- Tasks: Manage client arrivals and returns, ensuring swift vehicle collection and delivery.
- Company: Join Tudor Rose, a trusted name in Gatwick's valet parking for over 33 years.
- Benefits: Earn £13.50/hour with flexible hours, free uniform, and opportunities for growth.
- Why this job: Be part of a friendly team in a fast-paced environment, making travel stress-free for clients.
- Qualifications: Strong communication skills, proactive problem-solving, and ability to multitask under pressure.
- Other info: Enjoy a family-run business culture with a focus on respect and teamwork.
The predicted salary is between 28000 - 42000 £ per year.
Managing Director at Tudor Rose UK LTD and Hookwood Lodge
Pay: £13.50 per hour
Controller
£13.50 per hour, minimum 58 hours a week
Hookwood, Gatwick
We are currently recruiting for a full-time controller to join our award-winning meet-and-greet car parking operation at Gatwick Airport, offering valet parking services to those travelling to and from Gatwick.
About Us
Tudor Rose Gatwick Parking has been established in the meet-and-greet valet parking industry for 33 years, and is an integral member of the meet-and-greet community based at Gatwick. As part of the Independent Airport Parking Association (IAPA) and as an approved operator, we value our reputation, customer service and our ability to kickstart our clients’ holidays with a stress-free parking service.
About the role
Reporting to the company management team, our Controller will be responsible for managing all client arrivals and returns during their shift, liaising directly with clients over the phone, and organising and managing drivers to ensure the swift collection and return of clients’ vehicles.
Time-keeping is immensely important, as is the ability to provide a welcoming and reassuring level of customer service. The Controller will have to work under pressure and be able to manage a large number of incoming calls during busy times. The Controller will be required to understand all company processes, including unexpected early returns, supplementary fees for late arrivals or returns, and any additional services Tudor Rose provides.
In full, the Controller will be responsible for:
- Ensuring our drivers are delivered to the airport – to the correct terminal – promptly to collect clients’ cars on arrival at the airport
- Ensuring our drivers deliver clients’ cars back to the airport – to the correct terminal – within 15 minutes of the clients announcing their arrival and collection of their luggage
- Collecting drivers from the airport promptly, to ensure the driver is then ready to collect or return their next car
- Ensuring that the Controller phone is monitored throughout the shift, and a first-class service is delivered to all our clients, to ensure clients feel respected, cared for, and that their vehicle is in safe hands
- Monitoring flights throughout the day for all client returns, to ensure the team is aware of when a client is likely to call to collect their vehicle, so that their vehicle can be prepared, and to ensure cars can be moved to unblock other vehicles, or be unblocked, when flights are either early or delayed.
- Sending drivers to deliver and collect cars from the local car wash for those clients who have paid extra for our valet services. Cars must be delivered and returned within a 3-hour timeframe.
- Working with the company management team and office staff to report any issues, such as staff sickness or client complaints.
- Working with the other Controllers to ensure a smooth handover takes place at the beginning and the end of every shift.
- Mentoring drivers to keep them motivated and professional, and ensuring all drivers are maintaining a high level of service, are appropriately dressed in uniform, and arrive for their shift on time.
About you
The ideal candidate will have strong verbal communication skills when dealing with clients and colleagues. You will also be good at building relationships with your fellow colleagues. Many of our drivers have worked for the company for many years, and it is important that they are treated with respect, despite being their team leader during your shift. Other requirements include:
- Being a proactive thinker, coming up with solutions to problems before addressing them with the managers/owners.
- Flexible and adaptable approach with the ability to multitask and prioritise when under pressure.
- Highly organised, with good attention to detail.
- Ability to work closely within our friendly team, whilst assuming responsibility for key aspects of the role, with an ability to work on your own initiative without constant supervision.
- A good telephone manner is essential.
- The ability to work well under pressure, to ensure that our clients are at the forefront of any issues, and regardless of any hold-ups, are still given a first-class service.
What’s on offer?
- Competitive salary of £13.50 an hour, with 58+ hours per week
- Wednesday and Thursday: 14:00 to 21:00
- Friday and Saturday: 08:00 to 18:00
- Monday and Sunday: 06:00 to 18:00
- Tuesday: Off
- Opportunity for additional hours both as a controller and a driver, to cover for other members of the team having time off
- Self-employed
- The ability to grow within the business, taking on more responsibility when your targets have been hit, and a salary to reflect the extra responsibility
- A fast-paced and enjoyable working environment with a great team of drivers
- Working for a family-run business – we care about our clients and our staff
- Free uniform provided
- Free on-site car park
If this sounds like the opportunity for you, then please submit your current CV and a covering letter detailing previous work experience and explaining how you believe you are a perfect fit for this role.
We look forward to hearing from you!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Accounting/Auditing and Finance
Industries
- Travel Arrangements
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Controller employer: Tudor Rose UK LTD
Contact Detail:
Tudor Rose UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Familiarise yourself with the operations of a meet-and-greet service. Understanding the logistics involved in managing client arrivals and returns will give you an edge during interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Practice your verbal communication skills. Since the role requires strong interaction with clients and colleagues, consider role-playing scenarios where you handle customer inquiries or complaints to demonstrate your ability to provide excellent service.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully managed unexpected situations or improved processes, as this will highlight your proactive thinking and adaptability.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role during the application process.
We think you need these skills to ace Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management, as these are key aspects of the Controller role. Use specific examples that demonstrate your ability to handle pressure and multitask effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for Tudor Rose UK LTD. Mention your strong verbal communication skills and your proactive approach to problem-solving. Be sure to relate your previous experiences to the responsibilities outlined in the job description.
Showcase Your Attention to Detail: Since the role requires high attention to detail, provide examples in your application that showcase your organisational skills. This could include managing schedules, monitoring flights, or ensuring timely vehicle returns.
Highlight Teamwork and Leadership Skills: Emphasise your ability to work within a team and lead others. Mention any past experiences where you mentored colleagues or managed a team, as this will resonate well with the company's focus on maintaining a motivated workforce.
How to prepare for a job interview at Tudor Rose UK LTD
✨Showcase Your Communication Skills
As a Controller, you'll be dealing with clients and colleagues regularly. Make sure to demonstrate your strong verbal communication skills during the interview. Practice clear and concise responses, and don't hesitate to ask questions to show your engagement.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks under pressure. Share specific examples from your past experiences where you successfully prioritised tasks and maintained attention to detail.
✨Demonstrate Problem-Solving Abilities
Proactive thinking is key for this position. During the interview, provide examples of how you've identified potential issues before they arose and the solutions you implemented. This will show that you're capable of handling challenges effectively.
✨Emphasise Teamwork and Leadership
You'll be leading a team of drivers, so it's important to convey your ability to work well within a team while also taking on leadership responsibilities. Discuss your experience in mentoring or motivating others, and how you foster a positive working environment.
