Care Navigator & Receptionist - Flexible Hours in Birmingham

PLEASE DO NOT APPLY IF YOU CANNOT BE FLEXIBLE ON COVER FROM 0800-2000 MONDAY -FRIDAY AND SATURDAYS

Mission Statement

"Empowering Health, Enriching Lives: Our mission at Tudor Practice Stockland Green is to provide comprehensive and compassionate primary healthcare services tailored to the diverse needs of our community. We are dedicated to fostering a patient-centered environment where trust, respect, and collaboration thrive, promoting wellness and enhancing the quality of life for all individuals we serve."

• Mission Statement

  "Empowering Health, Enriching Lives: Our mission at Tudor Practice Stockland Green is to provide comprehensive and compassionate primary healthcare services tailored to the diverse needs of our community. We are dedicated to fostering a patient-centered environment where trust, respect, and collaboration thrive, promoting wellness and enhancing the quality of life for all individuals we serve."
• We are a friendly, highly motivated and well organised practice. We work well as a team caring for 7300 patients and are proactive to their needs. We are innovative in the use of IT, and we use TPP, and AccuRX and are full triage
• We are dedicated to patient care and a positive patient experience. We offer a wide range of enhanced services.

Main duties of the job

Job Summary

To support the practice team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties including Triaging requests as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

Tudor Practice Stockland Green is a LTD company holding a GMS Contract so not your normal Partnership Model, we have shareholders and directors, who work at the practice.

• We are a friendly, highly motivated and well organised practice. We work well as a team caring for 7300 patients and are proactive to their needs. We are innovative in the use of IT, and we use TPP, and AccuRX using full total traige
• We welcome informal visits to come and meet the great team we have.

Job responsibilities

Job Summary

Tosupport the practice team by signposting patients to the appropriate healthcareprofessional or service, working as part of the practices multidisciplinaryteam.

The care navigator will also be expected to undertake receptionduties as part of the role including triaging all requests, supporting the administrative team in delivering apolite and professional service to the entitled patient population.

Primary Key responsibilities:

Thefollowing are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels and training:

Processand effectively signpost patients to the appropriate healthcare professional,depending on the presenting condition

Maintainand monitor the practice appointment system

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Maintainand Monitor all online requests/Econsults are action in a timely manner

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

Clinicallycode data on TPP System 1 accurately

Photocopydocumentation as required

Dataentry of new and temporary registrations and relevant patient information asrequired

Ensureall queries for online registrations are actioning promptly

Inputdata into patients healthcare records as necessary

Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner

Carryout system searches as requested

Maintaina clean, tidy, effective working area at all times

Monitorand maintain the reception area and notice boards

Supportall Practice staff with general tasks as requested

Participatein audit as directed by the audit lead

SupportCare Navigators/Administrators, providing cover and flexibilty and during staff absences to cover 0800-2000 Monday -Friday and Saturdays

Actionincoming emails and correspondence as necessary

Scanpatient related documentation and attach scanned documents to patientshealthcare records and code accurately.

Completeopening and closing procedures in accordance with the duty rota

Asrequired support POD Team in the management of repeat prescriptions, ensuringthey are processed accurately and efficiently.

Produce,maintain and participate in the Care Navigators rota for lunch and out of hourscover

Undertakeall mandatory training and induction programs, and ensuring all mandatorytraining is maintained and up to date

Supportthe with the Patient Participation Group related matters

Supportthe health promotion lead and display promotional material on the allocatednoticed boards and in the waiting room

To liaise and arrange meetings as required and to attend meetings andtake minutes

To retrieve medical records and assist the completion ofmedical/insurance records

Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed

Contributeto public health campaigns (e.g., flu clinics) through advice or direct care

Person Specification

Experience

• Experience of working in a primary care environment
• Experience of working with the public
• Experience of working in a healthcare setting

Clinical knowledge and skills

• Clinical knowledge and skills

Other requirements

• Flexibility to work outside core office hours and full cover for Sickness and holidays
• Occupational health clearance

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Punctual and committed to supporting the team

Qualifications

• Educated to GCSE level or equivalent
• Active signposting or Care Navigator training qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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