At a Glance
- Tasks: Support the sales team by handling customer enquiries and processing orders in a fast-paced environment.
- Company: Join a dynamic packaging company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great opportunity to learn and grow in a supportive environment.
- Why this job: Be part of a team that values communication and customer service excellence.
- Qualifications: 1 year of experience in sales administration or customer service is preferred.
The predicted salary is between 26436 - 26436 £ per year.
Location: Wolverhampton
Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
Salary: £26,436 per annum
The Role
We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast‑paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.
Key Responsibilities
- Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
- Process all customer requests accurately and in a timely manner
- Maintain and update customer files, ensuring all records are accurate and well organised
- Provide regular feedback and updates to customers regarding enquiries and order progress
- Answer incoming calls promptly and professionally (within 3 rings where possible)
- Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
- Manage customer orders from receipt through to completion
- Process new customer orders, liaising with design teams on artwork and formes where required
- Handle and resolve customer queries, complaints, and issues efficiently
- Keep customers informed of order developments, timelines, and any changes
- Support colleagues within the sales office during busy periods
- Work closely with the external sales team to ensure seamless service delivery
- Raise purchase orders and liaise effectively with suppliers
- Carry out additional duties as required by management
About You
- Minimum 1 year experience in a sales administration or customer service role
- Experience within manufacturing, packaging, or a similar fast‑paced environment (desirable)
- Strong customer service skills with experience handling enquiries, complaints, and problem resolution
- Ability to prepare and manage quotations accurately
- Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
- Excellent organisational skills with the ability to prioritise workload effectively
- Strong attention to detail and accuracy in data entry and order processing
- Confident communicator with a professional and friendly manner
- Proficient in Microsoft Office, particularly Excel
- Proactive approach with the ability to work on your own initiative and as part of a team
- Willingness to learn and stay updated on industry and customer requirements
In order to be considered for this position or for further information please contact Gina on: 01922 725445 ext 1004. Email your CV to: commercial@tudoremployment.co.uk. Apply online: http://tinyurl.com/PERMF0RM
Sales Administrator in Wolverhampton employer: Tudor Employmet
Join a dynamic team in Wolverhampton as a Sales Administrator, where you will thrive in a supportive and fast-paced packaging environment. We prioritise employee growth with opportunities for professional development, while our flexible working hours and strong emphasis on teamwork foster a positive work culture. Enjoy competitive salary packages and the chance to make a meaningful impact through excellent customer service.
