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For Companies At a Glance
- Tasks: Handle customer enquiries and manage complaints across multiple channels.
- Company: Leading employment agency with a focus on customer satisfaction.
- Benefits: Earn £12.21 per hour with a Monday to Friday rota.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Exceptional customer service skills and strong IT competency.
- Other info: Flexible working hours with opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
A leading employment agency is seeking a proactive Customer Service Advisor in Sheffield. This role involves handling customer enquiries across various channels and ensuring timely responses.
Responsibilities include managing complaints and providing updates to customers.
The ideal candidate should possess exceptional customer service skills, strong listening ability, and solid IT competency.
The position offers a rate of £12.21 per hour, with Monday to Friday working hours on a weekly rota basis.
Multichannel Public Service Advisor – Sheffield employer: Tudor Employmet
Contact Detail:
Tudor Employmet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel Public Service Advisor – Sheffield
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the interviewers.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different enquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, which can be super helpful in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else!
We think you need these skills to ace Multichannel Public Service Advisor – Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you’ve handled enquiries and complaints in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Multichannel Public Service Advisor role. Be sure to mention your strong listening skills and IT competency.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! Let your passion for customer service come through in your application. A little enthusiasm can go a long way in making us take notice.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Tudor Employmet
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different types of enquiries and complaints. Think about examples from your past experiences that showcase your exceptional customer service skills.
✨Channel Your Inner Listener
Strong listening ability is crucial for this role. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows you’re engaged and understand the importance of listening to customers.
✨Show Off Your IT Skills
Since solid IT competency is a must, be prepared to talk about the software and tools you’ve used in previous roles. If you have experience with specific customer service platforms or CRM systems, mention them and explain how they helped you manage customer interactions effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you’d handle specific situations. Practice answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
