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- Tasks: Assist customers with their motorhome needs and provide top-notch service.
- Company: Join a luxury motorhome company with a supportive team culture.
- Benefits: Enjoy a competitive salary, NVQ training, and fun perks like Friday lunches.
- Why this job: Kickstart your career in customer service while working with amazing vehicles.
- Qualifications: Previous customer service experience and a passion for cars or travel.
- Other info: Great opportunities for personal development and job progression.
The predicted salary is between 22000 - 24000 £ per year.
Tudor Employment Agency are currently recruiting for a Customer Service Advisor for our client based in Stafford, ST16, on a permanent basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.
Our client offers a robust personal development programme including both internal and external training: You will be funded on an NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge. Experience within a car sales environment or similar would be highly advantageous.
Benefits for a Customer Service Advisor:- Exceptional facilities
- Extensive personal development programme including NVQ in Customer Service and Business Administration
- Job progression available
- Christmas bonus and company paid Christmas party
- Friendly and nurturing team
- Niche industry sector
- Staff use of company motorhome for leisure
- Company provided Jacket Potato lunches each Friday
- Healthcare including optical and dental
- Life insurance
- Competitive pension
£26,000 - £27,000 dependant on experience and to be reviewed after 3 month probation period. Additional bonus structure dependant on department performance.
The Customer Service Advisor must:- Have previous Customer Service experience
- Be professional in appearance and nature
- An interest in cars, motorhomes or travel would be advantageous
- Experience / Knowledge of Keyloop or Kerridge would be advantageous
- Take ownership of the customer and their vehicle from point of sale throughout the product life
- Work under the instruction of the Service Centre Manager and Operations Manager
- Meet and greet all customers upon arrival
- Qualify the customer to achieve accurate diagnostic information
- Communicate with allied departments including the workshop
- Communicate and approve any additional work needed on vehicles
- Manage the logistics and parking of all vehicles on site
- Upsell allied products and services
- Continually update the CRM with accurate client details and vehicle history
- Respond to any customer enquiries within two hours of receipt
- Provide reception cover as needed
Full Time Monday-Friday, 8AM-5PM. Must work one out of three Saturdays, 9AM-1PM.
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk. Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RM. For information on all of our roles, please refer to www.tudoremployment.co.uk.
Customer Service Advisor employer: Tudor Employmet
Contact Detail:
Tudor Employmet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or upselling a product. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your interest in cars or motorhomes to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Skills: If you've got experience with Keyloop or Kerridge, make sure to mention it! We love seeing candidates who have relevant skills that can help them hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tudor Employmet
✨Know Your Stuff
Familiarise yourself with the luxury motorhome industry and the specific services offered by the company. Being able to discuss their products and how they stand out will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to take ownership of customer interactions.
✨Dress to Impress
Since professionalism is key, make sure you dress appropriately for the interview. A smart appearance can set a positive tone and show that you take the opportunity seriously. Remember, first impressions matter!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the personal development programme or the team culture. It shows that you're engaged and interested in not just the role, but also the company as a whole.