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- Tasks: Provide top-notch customer service and solve queries in a fast-paced environment.
- Company: Reputable business in Warrington with a focus on customer satisfaction.
- Benefits: Competitive pay, supportive team, and opportunities for skill development.
- Other info: Full-time role with potential for long-term career growth.
- Why this job: Join a growing company and build valuable customer service skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply?
- Full-time temporary role
- Monday–Friday working pattern
- 40 hours per week
- Supportive team environment
- Opportunity to develop customer service and commercial skills
- Long-term career potential within a growing business
About the Role
- Respond professionally and efficiently to all inbound customer enquiries
- Ensure 100% customer satisfaction relating to rates, service and invoice queries
- Handle service failures in line with company performance standards
- Provide professional and timely responses to lift enquiries, minimising service failures where possible
- Communicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and email, following escalation procedures
- Gather and compile information to ensure queries are handled efficiently between departments
- Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
- Conduct customer reviews and gather feedback to ensure service satisfaction
- Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
- Build strong relationships with both internal and external customers
- Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
- Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
- Upsell and cross-sell products and services to support business growth
What We’re Looking For
- Previous customer service experience
- Confident communicator across multiple platforms
- Highly organised with strong attention to detail
- Professional, customer-focused and proactive
- Ability to build positive working relationships
Working Hours
Monday – Friday 8:00am start Total: 40 hours per week
Customer Experience Advisor (WA3) employer: Tudor Employmet
Contact Detail:
Tudor Employmet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (WA3)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers across various platforms, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. Employers love to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor (WA3)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your previous customer service experience and how it aligns with the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves communicating across multiple platforms, give examples of how you've successfully done this in the past. Whether it's through phone calls, emails, or live chat, let us know how you keep customers happy and informed!
Demonstrate Problem-Solving Abilities: We love a proactive approach! Share specific instances where you've resolved customer issues or improved service delivery. This will show us that you're not just about answering queries but also about enhancing the overall customer experience.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team environment!
How to prepare for a job interview at Tudor Employmet
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled customer queries or complaints. This will show that you understand the importance of customer satisfaction in a fast-paced environment.
✨Practice Multi-Channel Communication
Since the role involves communicating through various channels, practice how you would respond to customer inquiries via phone, email, and live chat. You could even role-play with a friend to get comfortable with different scenarios and responses.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved issues in the past. Think about specific situations where you turned a negative experience into a positive one for the customer. This will demonstrate your proactive approach and ability to handle service failures.
✨Build Rapport with the Interviewer
During the interview, focus on building a connection with the interviewer. Use their name, maintain eye contact, and show genuine interest in the company and its values. This will reflect your ability to build strong relationships, which is key for a Customer Experience Advisor.