At a Glance
- Tasks: Support sales operations by handling customer enquiries and processing orders in a fast-paced environment.
- Company: Join a dynamic packaging company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting opportunity to learn and grow in a supportive team environment.
- Why this job: Be the vital link between customers and the sales team, making a real difference every day.
- Qualifications: 1 year of experience in sales administration or customer service, with strong communication skills.
The predicted salary is between 26436 - 26436 £ per year.
Location: Wolverhampton
Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
Salary: £26,436 per annum
The Role
We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.
Key Responsibilities
- Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
- Process all customer requests accurately and in a timely manner
- Maintain and update customer files, ensuring all records are accurate and well organised
- Provide regular feedback and updates to customers regarding enquiries and order progress
- Answer incoming calls promptly and professionally (within 3 rings where possible)
- Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
- Manage customer orders from receipt through to completion
- Process new customer orders, liaising with design teams on artwork and formes where required
- Handle and resolve customer queries, complaints, and issues efficiently
- Keep customers informed of order developments, timelines, and any changes
- Support colleagues within the sales office during busy periods
- Work closely with the external sales team to ensure seamless service delivery
- Raise purchase orders and liaise effectively with suppliers
- Carry out additional duties as required by management
About You
- Minimum 1 year experience in a sales administration or customer service role
- Experience within manufacturing, packaging, or a similar fast-paced environment (desirable)
- Strong customer service skills with experience handling enquiries, complaints, and problem resolution
- Ability to prepare and manage quotations accurately
- Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
- Excellent organisational skills with the ability to prioritise workload effectively
- Strong attention to detail and accuracy in data entry and order processing
- Confident communicator with a professional and friendly manner
- Proficient in Microsoft Office, particularly Excel
- Proactive approach with the ability to work on your own initiative and as part of a team
- Willingness to learn and stay updated on industry and customer requirements
In order to be considered for this position or for further information please contact Gina.
Sales Administrator in Wolverhampton employer: Tudor Employment
Join a dynamic team in Wolverhampton as a Sales Administrator, where your organisational skills and customer focus will thrive in a supportive and fast-paced packaging environment. We offer a collaborative work culture that values employee growth, with opportunities for professional development and a commitment to maintaining a healthy work-life balance. Enjoy competitive salary packages and the chance to make a meaningful impact within our dedicated sales office team.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Administrator role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially in the packaging industry. Be ready to showcase your customer service skills and how you can handle enquiries and complaints like a champ.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for sales admin roles, and don’t forget to highlight your experience with CRM systems and your organisational skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Administrator in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in sales administration or customer service, and don’t forget to mention any relevant skills like using CRM/ERP systems or Microsoft Office.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention specific experiences that relate to the key responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tudor Employment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Since this role involves handling customer enquiries and complaints, prepare for situational questions. Think of examples from your past experience where you've successfully resolved issues or provided excellent service. This will demonstrate your strong customer service skills and problem-solving abilities.
✨Show Off Your Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your workload. You could mention tools or methods you use to stay organised, like prioritising tasks or using CRM systems. This will highlight your ability to handle multiple responsibilities effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
