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- Tasks: Assist customers via phone, email, and social media in a fast-paced environment.
- Company: Join a dynamic team supporting Sheffield City Council's customer service.
- Benefits: Earn £12.21 per hour with opportunities for growth and development.
- Why this job: Make a real difference by helping the community and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Tudor Employment Agency are currently seeking a proactive and customer-focused Customer Service Advisor to work for our client based in Sheffield, S4.
The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast-paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis
Key Responsibilities for the Customer Service Advisor:
- Communicating directly with customers via telephone, email, electronic systems, social media and face-to-face when required
- Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City Council
- Carrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achieved
- Dealing with incoming calls in a professional, timely and friendly manner for both internal and external customers
- Responding promptly and effectively to customer enquiries
- Handling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are met
- Obtaining and evaluating relevant information to resolve service issues efficiently
- Processing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teams
- Liaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctly
- Carrying out call-backs to customers to provide updates on progress
- Communicating expected timescales for resolution clearly and professionally
- Maintaining full awareness of all processes and ensuring high standards of service quality at all times
- Supporting the management of a customer base of approximately 240,000 properties across Sheffield
Key Skills for the Customer Service Advisor:
- Proven ability to deliver exceptional customer service across multiple communication channels
- Strong listening skills and the ability to identify customer needs effectively
- Ability to work collaboratively within a team and remain calm under pressure
- Excellent organisational and planning skills, with the ability to prioritise tasks
- Strong interpersonal skills with high attention to detail
- Proactive, adaptable and able to go the extra mile for customers
- Flexible and open to a broad range of tasks within a changing environment
- Confident telephone manner with strong verbal communication
- Competent IT skills, including the ability to learn new systems quickly
- Ability to take initiative with a genuine interest in delivering a first-class customer experience
Customer Service Advisor in Sheffield employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research Sheffield City Council and Veolia to understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Be proactive in your approach! If you see a job opening on our website, don’t hesitate to apply. Show your enthusiasm by following up after your application to express your interest.
✨Tip Number 4
Prepare for common interview questions! Think about how you would handle difficult customer situations or complaints. Having clear examples ready will demonstrate your problem-solving skills and customer service experience.
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer enquiries and your ability to communicate effectively across different channels, just like we do at StudySmarter!
Show Off Your Skills: Don’t forget to showcase your strong listening skills and attention to detail. We want to see how you can identify customer needs and go the extra mile, so give us examples from your past experiences!
Be Professional and Friendly: When writing your application, keep a professional yet friendly tone. This reflects the kind of communication we value at StudySmarter and is essential for a role that involves direct customer interaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Tudor Employment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries across multiple channels and resolving complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves communicating with customers via various channels, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will highlight your strong verbal communication skills and ability to remain calm under pressure.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues effectively. Think about times when you went the extra mile to ensure customer satisfaction. This will showcase your proactive approach and adaptability, which are crucial for success in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
