Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers through calls, emails, and social media while resolving enquiries and complaints.
- Company: Join a dynamic team supporting Sheffield City Council's customer service efforts.
- Benefits: Earn £12.21 per hour with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference by providing exceptional service to the Sheffield community.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4. The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis
Key Responsibilities for the Customer Service Advisor:
- Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when required
- Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City Council
- Carrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achieved
- Dealing with incoming calls in a professional, timely and friendly manner for both internal and external customers
- Responding promptly and effectively to customer enquiries
- Handling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are met
- Obtaining and evaluating relevant information to resolve service issues efficiently
- Processing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teams
- Liaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctly
- Carrying out call‑backs to customers to provide updates on progress
- Communicating expected timescales for resolution clearly and professionally
- Maintaining full awareness of all processes and ensuring high standards of service quality at all times
- Supporting the management of a customer base of approximately 240,000 properties across Sheffield
Key Skills for the Customer Service Advisor:
- Proven ability to deliver exceptional customer service across multiple communication channels
- Strong listening skills and the ability to identify customer needs effectively
- Ability to work collaboratively within a team and remain calm under pressure
- Excellent organisational and planning skills, with the ability to prioritise tasks
- Strong interpersonal skills with high attention to detail
- Proactive, adaptable and able to go the extra mile for customers
- Flexible and open to a broad range of tasks within a changing environment
- Confident telephone manner with strong verbal communication
- Competent IT skills, including the ability to learn new systems quickly
- Ability to take initiative with a genuine interest in delivering a first-class customer experience
Customer Service Advisor employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Sheffield City Council and Veolia to understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you're not just there to answer questions but are also keen to engage and contribute positively.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team at StudySmarter!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves interacting with customers across various channels, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've handled customer complaints or tricky situations in the past. This will show us that you’re proactive and ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tudor Employment
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries across different channels and be ready to discuss your experience with resolving complaints. This will show that you’re proactive and customer-focused, just like the role requires.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be communicating with customers via phone, email, and social media, it’s crucial to demonstrate your strong verbal and written communication skills during the interview. Consider role-playing common customer scenarios with a friend.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you went the extra mile to ensure customer satisfaction. This will highlight your ability to handle service-related enquiries effectively, which is essential for this position.
✨Be Ready to Discuss Teamwork
Since the role involves liaising with internal stakeholders, be prepared to talk about your experience working collaboratively within a team. Share examples of how you’ve contributed to team success and maintained high service standards, especially in fast-paced environments.
