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- Tasks: Deliver exceptional customer service and support sustainability goals.
- Company: Join a forward-thinking team focused on environmental initiatives.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in recycling and waste management while helping customers.
- Qualifications: Strong communication skills and a passion for customer experience.
- Other info: Monday to Friday hours with a dynamic team atmosphere.
The predicted salary is between 12 - 16 £ per hour.
Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock. You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.
Your Main Duties as a Customer Experience Advisor:
- Act as the first point of contact for all customer enquiries across phone, email & digital channels
- Provide clear, professional and empathetic customer support
- Educate customers on recycling, waste reduction and sustainability opportunities
- Support customers with waste management obligations & environmental compliance
- Promote services that increase recycling rates and reduce waste to landfill
- Communicate environmental values, initiatives & innovations
- Identify opportunities to improve customer environmental performance
- Log queries, maintain accurate records & manage multiple tasks effectively
- Represent the brand’s mission of protecting resources and supporting a circular economy
The Ideal Candidate for the Customer Experience Advisor role:
- A commitment to delivering an excellent customer experience
- Excellent written & verbal communication skills
- Strong interpersonal skills
- Focused, self‑motivated and adaptable
- Patient, empathetic and confident handling conflict
- Able to multitask and manage workload effectively
Hours: Monday to Friday, 8:30am–5:00pm
Pay Rate: £12.21 per hour
Interested? #TeamTudor is waiting for your call.
Customer Experience Advisor employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and empathetic is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your commitment to sustainability! Be ready to discuss how you can contribute to their recycling and waste management goals. Share any personal experiences or ideas that align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in delivering excellent customer service. Use examples that demonstrate your ability to handle enquiries with empathy and professionalism, just like we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication reflects the strong written skills we're looking for. Remember, less is often more!
Demonstrate Your Passion for Sustainability: Since this role involves educating customers on recycling and sustainability, share any relevant experiences or initiatives you've been part of. Show us how you align with our mission of supporting a circular economy.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight how your skills and experiences match the requirements for the Customer Experience Advisor role. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Tudor Employment
✨Know Your Stuff
Before the interview, make sure you understand the company's mission and values, especially around sustainability and recycling. Familiarise yourself with their services and think about how you can contribute to their goals as a Customer Experience Advisor.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled customer queries in the past, focusing on your ability to educate and support customers effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to manage multiple tasks or resolve conflicts. Be ready to discuss these experiences during the interview, highlighting your adaptability and patience in challenging situations.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company. Inquire about their current sustainability initiatives or how they measure success in customer experience. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
