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- Tasks: Deliver exceptional customer service and support sustainability goals.
- Company: Join a forward-thinking team focused on environmental initiatives.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in recycling and waste management while helping customers.
- Qualifications: Strong communication skills and a passion for customer experience.
- Other info: Monday to Friday hours with a focus on teamwork and innovation.
The predicted salary is between 12 - 16 £ per hour.
Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock. You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.
Your Main Duties as a Customer Experience Advisor:
- Act as the first point of contact for all customer enquiries across phone, email & digital channels
- Provide clear, professional and empathetic customer support
- Educate customers on recycling, waste reduction and sustainability opportunities
- Support customers with waste management obligations & environmental compliance
- Promote services that increase recycling rates and reduce waste to landfill
- Communicate environmental values, initiatives & innovations
- Identify opportunities to improve customer environmental performance
- Log queries, maintain accurate records & manage multiple tasks effectively
- Represent the brand’s mission of protecting resources and supporting a circular economy
The Ideal Candidate for the Customer Experience Advisor role:
- A commitment to delivering an excellent customer experience
- Excellent written & verbal communication skills
- Strong interpersonal skills
- Focused, self‑motivated and adaptable
- Patient, empathetic and confident handling conflict
- Able to multitask and manage workload effectively
Hours: Monday to Friday, 8:30am–5:00pm
Pay Rate: £12.21 per hour
Interested? TeamTudor is waiting for your call.
Customer Experience Advisor in Cannock employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Cannock
✨Tip Number 1
Get to know the company inside out! Research their values, especially around sustainability and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and empathetic is key. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples of how you've managed multiple tasks effectively in past roles. This will demonstrate your capability to handle the fast-paced environment of a Customer Experience Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Advisor in Cannock
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help customers in the past – it’ll make you stand out!
Be Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Avoid jargon and make sure your skills and experiences shine through without any fluff.
Highlight Your Communication Skills: Since this role involves a lot of communication, emphasise your written and verbal skills. Give us a glimpse of how you handle different situations, especially when it comes to educating customers on sustainability.
Tailor Your Application: Make sure to tailor your application to the job description. Mention specific duties and responsibilities that resonate with your experience. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Tudor Employment
✨Know Your Stuff
Before the interview, brush up on the company's sustainability goals and initiatives. Familiarise yourself with their services related to waste management and recycling. This will show that you're genuinely interested and ready to contribute to their mission.
✨Practice Empathy
As a Customer Experience Advisor, you'll need to handle customer queries with patience and understanding. Prepare for role-play scenarios where you might have to deal with difficult customers. Practising your responses can help you feel more confident during the actual interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your verbal and written skills. You might be asked to explain a complex topic simply or respond to a mock customer email. Keep your answers clear and concise, and don’t forget to smile!
✨Highlight Your Adaptability
The job requires multitasking and managing various tasks effectively. Think of examples from your past experiences where you successfully juggled multiple responsibilities. Sharing these stories will illustrate your ability to adapt and thrive in a dynamic environment.
