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- Tasks: Handle calls, build customer relationships, and manage complaints in a dynamic environment.
- Company: Join Tudor Employment Agency, a trusted name in recruitment based in Norwich.
- Benefits: Earn £12.50 per hour with a supportive team and opportunities for training.
- Other info: Work hours are Monday to Friday, 8.30am to 5pm.
- Why this job: Perfect for those who thrive in fast-paced settings and want to make a difference.
- Qualifications: Must be numerate, PC literate, and have previous admin experience.
Tudor Employment Agency are currently recruiting for an Administrator to work for our client based in Norwich, NR5. Salary: £12.50 per hour
Duties of the Administrator will include:
- Answering all inbound calls in a polite and professional manner logging the details accurately in Salesforce
- Building strong relationships with both external and internal customers
- Ensuring prompt resolution of complaints with a strong focus on customer retention
- Managing credit control with outstanding debts by way of query resolution
- Understanding the daily driver debrief process and dealing with any issues raised maintaining records of actions in Salesforce
- Fulfilling Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
- Undertaking any other such duties as may reasonably be required within the Service Centre
- Undertaking any training and development as required
- Supporting the Administration Coordinator in ad hoc projects
In order to be considered for the role of the Administrator:
- Numerate and PC literate with good telephone manner and interpersonal skills
- Ability to work on own initiative in high pressure environment
- Attention to detail
- Previous administration experience
Hours of Work: 8.30am – 5pm Monday to Friday
In order to be considered for this position or for further information please contact our Commercial team.
Administrator, NR5 employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator, NR5
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for this role. Consider taking a quick online course or watching tutorial videos to boost your confidence in using it effectively.
✨Tip Number 2
Practice your telephone skills by role-playing with a friend or family member. Focus on being polite and professional, as well as accurately logging details, which is crucial for the position.
✨Tip Number 3
Brush up on your customer service techniques. Think of examples where you've successfully resolved complaints or built strong relationships, as these will be valuable during any interviews.
✨Tip Number 4
Understand the importance of Health and Safety in the workplace. Research relevant policies and procedures to demonstrate your commitment to maintaining a safe working environment.
We think you need these skills to ace Administrator, NR5
Some tips for your application 🫡
Understand the Job Role: Read the job description carefully to understand the key responsibilities and required skills for the Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous administration experience, highlighting relevant skills such as numeracy, PC literacy, and customer service abilities. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar tasks in the past, particularly in high-pressure environments.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Administrator role.
How to prepare for a job interview at Tudor Employment
✨Showcase Your Communication Skills
As an Administrator, you'll be answering calls and interacting with customers regularly. Make sure to demonstrate your excellent telephone manner during the interview. Practice clear and polite communication, as this will reflect your ability to build strong relationships.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when logging details in Salesforce or resolving complaints. Be prepared to discuss examples from your previous experience where your attention to detail made a difference in your work.
✨Demonstrate Problem-Solving Skills
The role involves resolving complaints and outstanding debts. Think of specific instances where you've successfully handled difficult situations or queries. This will show your potential employer that you can maintain customer retention and handle pressure effectively.
✨Familiarise Yourself with Health and Safety Policies
Understanding health and safety responsibilities is part of the job. Research the company's policies and be ready to discuss how you would ensure compliance in your daily tasks. This shows your commitment to workplace safety and professionalism.