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- Tasks: Handle calls, resolve complaints, and support the team in various admin tasks.
- Company: Join Tudor Employment Agency, a trusted name in recruitment based in Lincoln.
- Benefits: Earn £12.21 per hour with a supportive work environment and training opportunities.
- Why this job: Perfect for those who enjoy customer interaction and want to grow in a dynamic setting.
- Qualifications: Must be numerate, PC literate, and have previous admin experience.
- Other info: Work hours are Monday to Friday, 8.30am to 5pm.
Tudor Employment Agency are currently recruiting for an Administrator to work for our client based in Lincoln (LN1). Salary: £12.21 per hour
Duties of an Administrator will include:
- To answer all inbound calls in a polite and professional manner logging the details accurately
- To build strong relationships with both external and internal customers
- To ensure prompt resolution of complaints with a strong focus on customer retention
- To assist credit control with outstanding debts by way of query resolution
- Understand the daily driver debrief process and deal with any issues raised maintaining records of actions
- To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
- To undertake any other such duties as may reasonably be required within the Service Centre
- To undertake any training and development as required
- To support the Administration Coordinator in ad hoc projects
In order to be considered for the role of Administrator:
- Numerate and PC literate with good telephone manner and interpersonal skills
- Ability to work on own initiative in high pressure environment
- Attention to detail
- Previous administration experience
Hours of Work: 8.30am – 5pm Monday to Friday
Administrator (Lincoln Based) employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Lincoln Based)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service and health and safety will help you demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Practice your telephone skills. Since the role involves answering inbound calls, consider role-playing scenarios with a friend to enhance your communication and problem-solving abilities.
✨Tip Number 3
Brush up on your numeracy and PC skills. Being comfortable with numbers and various software applications will be crucial, so take some time to review relevant tools or software that may be used in the role.
✨Tip Number 4
Prepare examples of how you've handled complaints or resolved issues in previous roles. This will showcase your ability to maintain strong relationships and handle pressure effectively.
We think you need these skills to ace Administrator (Lincoln Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and skills. Emphasise your ability to handle inbound calls, resolve complaints, and maintain records, as these are key duties for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and attention to detail. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your numeracy and PC literacy skills. If you have experience with health and safety policies or credit control, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrator role.
How to prepare for a job interview at Tudor Employment
✨Showcase Your Communication Skills
As an Administrator, you'll be answering calls and interacting with customers regularly. Make sure to demonstrate your polite and professional communication style during the interview. Practice answering common questions clearly and confidently.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role. Prepare examples from your previous experience where your meticulous nature helped resolve issues or improve processes. This will show that you understand the importance of accuracy in administration.
✨Demonstrate Problem-Solving Abilities
The job involves resolving complaints and queries. Be ready to discuss how you've handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Health and Safety Policies
Since the role includes Health and Safety responsibilities, it’s beneficial to have a basic understanding of relevant policies. Research common health and safety practices in an office environment and be prepared to discuss how you would ensure compliance.