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- Tasks: Handle calls, resolve complaints, and support the team in various admin tasks.
- Company: Join Tudor Employment Agency, a trusted name in recruitment.
- Benefits: Earn £12.50 per hour with a supportive work environment and training opportunities.
- Why this job: Perfect for those who enjoy customer interaction and want to develop their skills.
- Qualifications: Must be numerate, PC literate, and have strong communication skills.
- Other info: Work hours are 8am to 4.30pm, Monday to Friday.
Tudor Employment Agency are currently recruiting for an Administrator to work for our client based in Garston (L19). Salary: £12.50 per hour
Duties of an Administrator will include:
- To answer all inbound calls in a polite and professional manner logging the details accurately
- To build strong relationships with both external and internal customers
- To ensure prompt resolution of complaints with a strong focus on customer retention
- To assist credit control with outstanding debts by way of query resolution
- Understand the daily driver debrief process and deal with any issues raised maintaining records of actions
- To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
- To undertake any other such duties as may reasonably be required within the Service Centre
- To undertake any training and development as required
- To support the Administration Coordinator in ad hoc projects
In order to be considered for the role of Administrator:
- Numerate and PC literate with good telephone manner and interpersonal skills
- Ability to work on own initiative in high pressure environment
- Attention to detail
Hours of Work: 8am – 4.30pm Monday to Friday
Administrator (Garston L19) employer: Tudor Employment
Contact Detail:
Tudor Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Garston L19)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service and health and safety will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your telephone skills! Since the role involves answering inbound calls, consider role-playing scenarios with a friend to enhance your communication and problem-solving abilities.
✨Tip Number 3
Prepare examples of how you've successfully resolved complaints or built relationships in previous roles. This will demonstrate your ability to handle similar situations effectively in the Administrator position.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing records or handling administrative tasks. This will highlight your attention to detail, which is crucial for this role.
We think you need these skills to ace Administrator (Garston L19)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your telephone manner, interpersonal skills, and any previous administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific duties mentioned in the job description. Explain how your background makes you a great fit for handling inbound calls, resolving complaints, and supporting the Administration Coordinator.
Showcase Your Skills: In your application, provide examples of how you've demonstrated attention to detail and the ability to work under pressure. This could be through past job experiences or relevant projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tudor Employment
✨Showcase Your Communication Skills
As an Administrator, you'll be answering calls and interacting with customers regularly. Make sure to demonstrate your polite and professional telephone manner during the interview. Practise clear and concise communication to show you can handle customer interactions effectively.
✨Highlight Your Problem-Solving Abilities
The role involves resolving complaints and queries, so be prepared to discuss examples of how you've successfully handled difficult situations in the past. This will showcase your ability to maintain customer retention and deal with issues promptly.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Bring up specific instances where your meticulous nature has helped prevent errors or improved processes. This will reassure the interviewer that you can manage records and documentation accurately.
✨Demonstrate Your Initiative
Working independently in a high-pressure environment is key for this role. Share examples of times when you've taken the initiative to solve problems or improve workflows without being prompted. This will illustrate your capability to thrive under pressure.