At a Glance
- Tasks: Support waste collection services through data management and operational coordination.
- Company: Join a dynamic team at Tudor Employment with a focus on customer experience.
- Benefits: Gain valuable experience with potential for a fixed-term contract.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a difference in environmental services while honing your organisational skills.
- Qualifications: Strong IT skills, attention to detail, and previous admin experience preferred.
The predicted salary is between 22050 - 26950 £ per year.
Initially a 3-month temporary assignment with potential to move onto a Fixed-Term Contract
Tudor Employment are recruiting for a Broker Executive – Customer Experience Advisor to support the day-to-day coordination of waste collection services.
This is a varied administrative and operational role, ideal for someone who is highly organised, confident working with data and systems, and has excellent attention to detail.
- Maintaining and updating spreadsheets and operational systems
- Checking and validating data to ensure accuracy
- Investigating information and reporting findings to management
- Processing documentation and information requests
- Monitoring waste collection rounds and escalating issues
- Coordinating the reallocation of work where required
- Operating the weighbridge and processing weighbridge tickets
- Maintaining accurate records across internal systems
- Arranging meetings, rooms and refreshments for visitors
- Ordering stationery and supporting general office administration
- Salesforce or CRM experience
- Waste, logistics, transport, facilities or environmental services experience
- Previous weighbridge experience
The Ideal Candidate Will Have
- Previous administration or operational support experience
- Strong IT skills, particularly Microsoft Excel
- Good numerical skills and confidence working with data
- Excellent attention to detail and accuracy
- Strong organisational and communication skills
- Ability to investigate problems and identify solutions
- Confidence managing multiple systems and priorities
- A proactive, adaptable and positive approach
- Comfortable working within a fast-paced environment
Customer Experience Advisor in Cannock employer: Tudor Employment Agency
As a Senior Residential Care Practitioner at our children's home in Burton-On-Trent, you will join a dedicated team committed to providing high-quality care and support to vulnerable young people. We offer a nurturing work environment that prioritises professional development, with opportunities for training and progression, including the completion of the Level 4 Diploma. Our culture fosters teamwork and resilience, ensuring that you can make a meaningful impact while enjoying a competitive salary and additional benefits such as pay increases after probation and on-call duty compensation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Cannock
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tudor Employment Agency.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tudor Employment Agency. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor in Cannock
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tudor Employment Agency.
How to prepare for a job interview at Tudor Employment Agency
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tudor Employment Agency's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tudor Employment Agency offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
