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- Tasks: Assist customers with their motorhome needs and provide top-notch service.
- Company: Join a luxury motorhome company with a supportive team culture.
- Benefits: Enjoy a competitive salary, personal development programmes, and fun perks like Friday lunches.
- Why this job: Grow your skills in customer service while working in a unique and exciting industry.
- Qualifications: Previous customer service experience and a passion for cars or travel are a plus.
- Other info: Opportunities for career progression and a friendly, nurturing work environment.
The predicted salary is between 21600 - 37800 £ per year.
Tudor Employment Agency are currently recruiting for a Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.
Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge. Experience within a car sales environment or similar would be highly advantageous.
Benefits for a Customer Service Advisor:- Exceptional facilities
- Extensive personal development programme including NVQ in Customer Service and Business Administration
- Job progression available
- Christmas bonus and company paid Christmas party
- Friendly and nurturing team
- Niche industry sector
- Staff use of company motorhome for leisure
- Company provided Jacket Potato lunches each Friday
- Healthcare including optical and dental
- Life insurance
- Competitive pension
Salary for the Customer Service Advisor is £27,000 dependant on experience and to be reviewed after 3 month probation period. Additional bonus structure dependant on department performance.
The Customer Service Advisor must:- Have previous Customer Service experience
- Be professional in appearance and nature
- An interest in cars, motorhomes or travel would be advantageous
- Experience / Knowledge of Keyloop or Kerridge would be advantageous
- Take ownership of the customer and their vehicle from point of sale throughout the product life
- Work under the instruction of the Service Centre Manager and Operations Manager
- Meet and greet all customers upon arrival
- Qualify the customer to achieve accurate diagnostic information
- Communicate with allied departments including the workshop
- Communicate and approve any additional work needed on vehicles
- Manage the logistics and parking of all vehicles on site
- Upsell allied products and services
- Continually update the CRM with accurate client details and vehicle history
- Respond to any customer enquiries within two hours of receipt
- Provide reception cover as needed
Monday-Friday, 8am-5pm. Must work one out of three Saturdays, 9AM-1PM.
How to Apply:In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk. Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RM. For information on all of our roles, please refer to www.tudoremployment.co.uk.
Customer Service Advisor in Creswell employer: Tudor Employment Agency Ltd
Contact Detail:
Tudor Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Creswell
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially in a car or motorhome context. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Creswell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your interest in cars or motorhomes to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our friendly team. Keep it engaging and personal!
Show Off Your Skills: If you’ve got experience with Keyloop or Kerridge, don’t forget to mention it! We love seeing candidates who have relevant skills that can help us provide top-notch service to our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our amazing team at Tudor Employment Agency!
How to prepare for a job interview at Tudor Employment Agency Ltd
✨Know Your Stuff
Familiarise yourself with the luxury motorhome industry and the specific services offered by the company. Understanding their products will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to take ownership of customer interactions.
✨Dress to Impress
Since professionalism is key, make sure you dress appropriately for the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Remember, first impressions count!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the personal development programme or the team culture. It shows your genuine interest in the role and helps you assess if it's the right fit for you.