Customer Experience Advisor in Cannock

Initially a 3-month temporary assignment with potential to move onto a Fixed-Term Contract

Tudor Employment are recruiting for a Broker Executive – Customer Experience Advisor to support the day-to-day coordination of waste collection services.

This is a varied administrative and operational role, ideal for someone who is highly organised, confident working with data and systems, and has excellent attention to detail.

Key Responsibilities:

• Maintaining and updating spreadsheets and operational systems
• Checking and validating data to ensure accuracy
• Investigating information and reporting findings to management
• Processing documentation and information requests
• Monitoring waste collection rounds and escalating issues
• Coordinating the reallocation of work where required
• Operating the weighbridge and processing weighbridge tickets
• Maintaining accurate records across internal systems
• Arranging meetings, rooms and refreshments for visitors
• Ordering stationery and supporting general office administration

Skills & Experience:

• Salesforce or CRM experience
• Waste, logistics, transport, facilities or environmental services experience

The Ideal Candidate Will Have:

• Previous administration or operational support experience
• Strong IT skills, particularly Microsoft Excel
• Good numerical skills and confidence working with data
• Excellent attention to detail and accuracy
• Strong organisational and communication skills
• Ability to investigate problems and identify solutions
• Confidence managing multiple systems and priorities
• A proactive, adaptable and positive approach
• Comfortable working within a fast-paced environment