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- Tasks: Help customers use and integrate scientific cameras, providing pre-and post-sales support.
- Company: TucsenPhotonics creates cutting-edge scientific cameras for academic research and scientific instruments.
- Benefits: Gain hands-on experience in a tech-driven environment with opportunities for growth.
- Why this job: Join a dynamic team, work on innovative technology, and make an impact in scientific research.
- Qualifications: Interest in microscopy, C++ skills, and experience with Linux & Python are essential.
- Other info: Position based in Birmingham; flexibility to work outside traditional hours may be required.
TucsenPhotonics is looking for a technically minded science oriented support expert who can help customers use, test and integrate their products. Tucsen produce scientific grade cameras for use in academic research (microscopy, physics, spectroscopy, etc.) and also as components within scientific instruments (Screening, testing, analyzing machines).
The primary role of the Technical Support Specialist is to provide pre-and post-sales product and integration support relating to TucsenPhotonics camera products.
The position will work alongside an existing TucsenPhotonics global sales and support team to provide front line product support and assist integrators with software support.
The position will require you to learn camera technology and the software used to control the cameras including programming basic example applications.
The position is based in the UK office in central Birmingham. You are expected to be at the office unless working on a project or with customers which requires you to be off site. Occasionally you may be expected to work outside classical UK business hours to reach customers located in central Europe and West Coast United States.
The salary depends on exprience and qualifications – A fresh graduate will differ from an experienced employee or someone with higher academic experience (Masters/PhD)
Duties
- Understanding products, software and use cases.
- Track and manage all technical support requests
- Arranging support sessions with counterparts in the China offices
- Assist customers integrating our cameras using our SDK
- Create customer support material
- Performing product tests and investigations
- Support the existing field sales team
- Assist sales by attending demonstrations and trade shows
- Other duties assigned by management.
Job Requirements
- Interest in Microscopy and Imaging technology
- Competent in C++
- Experience with Linux & Python strong positive
- Excellent customer relationships and interpersonal skills
- Proficiency to follow up and meet deadlines
- Ability to act with discretionary decision making
- Self-motivated
- Flexibility to work outside traditional working hours
Technical Support Specialist employer: Tucsen Photonics
Contact Detail:
Tucsen Photonics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarize yourself with TucsenPhotonics' products and their applications in microscopy and imaging technology. Understanding the specific use cases of their scientific cameras will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your C++ programming skills, as this is a key requirement for the position. Consider working on small projects or contributing to open-source software that involves camera integration or image processing to showcase your technical abilities.
✨Tip Number 3
Network with professionals in the microscopy and imaging field, especially those who have experience with TucsenPhotonics products. Attend relevant conferences or webinars to connect with potential colleagues and gain insights into the company culture and expectations.
✨Tip Number 4
Prepare to discuss your customer service experiences and how you've successfully resolved technical issues in the past. Highlighting your interpersonal skills and ability to work under pressure will be crucial in demonstrating your fit for the Technical Support Specialist role.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Specialist position at TucsenPhotonics. Familiarize yourself with their products and the technical skills needed.
Tailor Your CV: Highlight your relevant experience in microscopy, imaging technology, and programming languages like C++ and Python. Make sure to showcase any customer support experience and your ability to work with technical products.
Craft a Strong Cover Letter: In your cover letter, express your passion for science and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to assist customers effectively.
Showcase Your Technical Skills: If you have experience with Linux or have developed applications using SDKs, be sure to include this in your application. Providing examples of past projects can help illustrate your capabilities.
How to prepare for a job interview at Tucsen Photonics
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of microscopy and imaging technology. Be prepared to discuss how you would approach troubleshooting technical issues with the cameras and software.
✨Demonstrate Your Programming Skills
Since the role requires knowledge in C++, Linux, and Python, be ready to talk about your experience with these languages. You might even be asked to solve a coding problem or explain a project where you used these skills.
✨Highlight Customer Support Experience
TucsenPhotonics values excellent customer relationships. Share examples from your past experiences where you successfully assisted customers or resolved their issues, showcasing your interpersonal skills.
✨Be Flexible and Adaptable
The job may require working outside traditional hours to accommodate clients in different time zones. Express your willingness to adapt your schedule and share any relevant experiences that demonstrate your flexibility.
