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- Tasks: Manage client calls and provide front-of-house support in a busy legal environment.
- Company: Join Tuckers Solicitors, a leading criminal defence firm with a rich history and award-winning reputation.
- Benefits: Enjoy career growth opportunities, a dynamic work culture, and a supportive team environment.
- Why this job: Be the first point of contact for clients, shaping their experience in a transformative firm.
- Qualifications: Previous client-facing experience, strong communication skills, and IT proficiency are essential.
- Other info: This is a full-time, office-based role in Central Manchester with a friendly team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Tuckers Solicitors is a leading criminal defence firm with a proud history dating back to 1980. Our nationwide team of experienced lawyers provides expert legal support, successfully defending clients across a full range of criminal offences. We have specialist expertise in several areas and are recognised by The Legal 500 and Spears 500 for our excellence.
We are looking for a professional and highly organized Call Handler to join our team in Manchester. This role is vital in ensuring seamless client communication and efficient triaging of a high volume of incoming calls. You will also play a key role in front-of-house duties, providing a welcoming experience for clients visiting our Manchester office. You will work closely with our paralegal team to streamline call management, ensuring clients receive prompt assistance. Additionally, you will provide administrative support across various departments, including the operational management team.
As the first point of contact for many clients, you will help shape their first impression of Tuckers Solicitors, making client care a top priority.
Key Responsibilities- Welcome and assist clients at the Manchester office, ensuring they receive a professional and friendly first impression.
- Manage a high volume of incoming calls efficiently and professionally.
- Triage and refer calls to the appropriate team or individual.
- Take detailed messages and ensure timely delivery to relevant team members.
- Address general client inquiries and provide guidance on the firm’s services.
- Maintain accurate records of client interactions and case details in the firm’s database.
- Assist with office opening and closing procedures.
- Handle incoming and outgoing mail, including sorting, scanning, and distribution.
- Process client payments via the card payment system, both in-person and over the phone.
- Support the operational management team and other departments with administrative tasks.
- Uphold confidentiality and comply with data protection policies.
- Assist with health and safety procedures, reporting any concerns to the relevant manager.
- Previous experience in client-facing roles, ideally in a regulated environment.
- Strong telephone etiquette with the ability to handle high call volumes efficiently.
- Excellent verbal and written communication skills.
- Ability to handle confidential and sensitive information with discretion.
- IT proficiency, particularly in Microsoft Office applications.
- Strong organizational and multitasking skills.
- A keen eye for detail and accuracy.
- Ability to remain calm under pressure and handle difficult situations professionally.
- Self-motivated, reliable, and adaptable.
- A professional, welcoming, and friendly presence at reception.
- A dynamic and evolving work environment.
- Career growth and development opportunities.
- A supportive and collaborative team culture.
Tuckers Solicitors is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive work environment for all employees.
Call Handler Administrator employer: Tuckers Solicitors
Contact Detail:
Tuckers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler Administrator
✨Tip Number 1
Familiarise yourself with Tuckers Solicitors and their services. Understanding the firm's history, values, and areas of expertise will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone etiquette and call handling skills. Since this role involves managing a high volume of calls, being able to communicate clearly and professionally over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight your organisational skills and ability to multitask. In a busy environment like Tuckers Solicitors, being able to juggle multiple tasks efficiently is key. Think of examples from your past experiences where you've successfully managed competing priorities.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Be ready to discuss how you would handle difficult clients or urgent calls, as these scenarios are likely to come up given the nature of the role. Show that you can remain calm and professional under pressure.
We think you need these skills to ace Call Handler Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Call Handler Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client-facing roles. Emphasise your telephone etiquette, organisational skills, and any experience in regulated environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention specific examples of how you have successfully handled high call volumes or provided excellent client service in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Tuckers Solicitors
✨Showcase Your Communication Skills
As a Call Handler Administrator, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice answering questions concisely and ensure you convey a friendly and professional tone.
✨Highlight Relevant Experience
Make sure to discuss any previous roles where you interacted with clients or handled calls. Share specific examples of how you managed high call volumes or resolved client issues, as this will show your capability in a similar environment.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share examples of how you've maintained records or handled multiple responsibilities simultaneously.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully navigated challenges, especially in client-facing roles.
