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- Tasks: Support daily operations and ensure top-notch service in a vibrant Japanese restaurant.
- Company: Exciting Izakaya and Omakase restaurant with a focus on premium guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Why this job: Join a dynamic team and elevate your leadership skills while delivering exceptional dining experiences.
- Qualifications: 2-3 years in F&B, preferably in Japanese cuisine, with strong leadership abilities.
- Other info: Perfect for those passionate about food and customer service, with room for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Support the Restaurant Manager in overseeing daily operations of the Japanese Izakaya and Omakase restaurant, driving service excellence and operational discipline to deliver a consistent, premium guest experience.
Responsibilities:
- Lead daily restaurant operations to ensure high service quality and operational efficiency across Izakaya and Omakase concepts.
- Manage opening and closing procedures, including cash control, accurate reporting, and compliance verification.
- Monitor service flow actively and resolve operational challenges promptly to maintain smooth guest experiences.
- Deliver consistent guest satisfaction by upholding Japanese hospitality standards (Omotenashi), especially during premium Omakase service.
- Handle escalated customer complaints and execute effective service recovery to restore guest confidence.
- Supervise, coach, and motivate supervisors and service staff to enhance team performance and service delivery.
- Support staff training programs, monitor performance metrics, and apply disciplinary actions when necessary to maintain standards.
- Assist in manpower planning and deploy staff efficiently to meet operational demands and optimize productivity.
- Collaborate in staff rostering to balance manpower needs and control labor costs during peak and off-peak periods.
- Review and recommend improvements to operational workflows to enhance efficiency and service consistency.
- Ensure accurate documentation of procedures and service standards for team reference and compliance.
- Participate actively in management meetings, providing operational insights to inform strategic decisions.
- Support sales initiatives, promotions, and upselling activities to drive revenue growth while encouraging responsible food and beverage sales.
Required competencies and certifications:
- Able to work shift hours, weekends, and public holidays.
Preferred competencies and qualifications:
- Minimum 2–3 years of relevant F&B experience, including supervisory or assistant managerial roles.
- Prior experience in Japanese restaurants, Izakaya, or Omakase concepts.
- Strong leadership, communication, and problem-solving skills.
- Operational discipline, organizational skills, and a service-focused mindset.
Assistant Restaurant Manager employer: TTW ENTERTAINMENT PTE. LTD.
Contact Detail:
TTW ENTERTAINMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Restaurant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry, especially those who have experience in Japanese cuisine. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you get the chance, visit the restaurant and engage with the staff. Demonstrating your knowledge of service excellence and operational efficiency can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by brushing up on Japanese hospitality standards (Omotenashi). Be ready to discuss how you would handle customer complaints and ensure a smooth service flow during peak times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Assistant Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the restaurant industry shine through! We want to see how excited you are about delivering top-notch service and creating memorable experiences for our guests.
Highlight Relevant Experience: Make sure to showcase any previous roles you've had in the F&B sector, especially if you've worked in Japanese restaurants or similar concepts. We’re keen on seeing how your past experiences can contribute to our team!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s resolving customer complaints or leading a team, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TTW ENTERTAINMENT PTE. LTD.
✨Know Your Japanese Hospitality
Familiarise yourself with the principles of Omotenashi, the Japanese concept of hospitality. Be ready to discuss how you can uphold these standards in your role as an Assistant Restaurant Manager, especially during Omakase service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight specific situations where you motivated staff or resolved conflicts, as this will demonstrate your capability to supervise and enhance team performance.
✨Operational Efficiency is Key
Be prepared to discuss your experience with managing daily operations, including cash control and compliance verification. Think of ways you've improved operational workflows in the past and be ready to share those insights.
✨Handle Customer Complaints Like a Pro
Think of a time when you dealt with an escalated customer complaint. Be ready to explain your approach to service recovery and how you restored guest confidence, as this is crucial for maintaining high service quality.
