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For Companies At a Glance
- Tasks: Provide IT support and maintain systems for a busy bakery environment.
- Company: Join a beloved Scottish bakery with nearly 90 years of quality baking experience.
- Benefits: Enjoy 29 days holiday, a supportive team, and opportunities for growth.
- Why this job: Be part of a family-owned business that values innovation and quality.
- Qualifications: 2-3 years in IT support, relevant certifications, and Office 365 proficiency required.
- Other info: Work in a fast-paced environment with exciting projects and a proactive team.
The predicted salary is between 28000 - 30000 £ per year.
Location: Glasgow
Salary: £28,000 - £30,000 DOE
Hours: Monday to Friday, 8:30 am - 4:30 pm or 9:00 am - 5:00 pm
Holidays: 29 days (inclusive of Christmas and New Year closures)
About Us
TTS Recruitment are supporting our client who have been crafting high-quality baked goods for nearly 90 years. From humble beginnings in Glasgow's Maryhill to their state-of-the-art premises at the M8 Food Park, their passion for quality baking has made this bakery a beloved Scottish family brand.
The Role
We’re looking for an enthusiastic and skilled IT Support Technician to join the team. Based at their main production facility in Glasgow, you’ll provide day-to-day technical support for factory and office teams, maintain IT systems across five sites, and assist in delivering key IT projects. This role is perfect for someone with a proactive approach who enjoys working in a fast-paced environment.
Responsibilities:
- Manage onsite IT requirements, including installations, moves, and equipment changes.
- Support IT systems for factory and warehouse operations, including handheld devices, printers, and production equipment.
- Maintain on-site physical security systems (gates, cameras, security fobs).
- Provide IT support for sales and finance operations, including EDI and FTP order processing.
- Liaise with third-party partners and coordinate support activities.
- Assist with IT onboarding for new staff.
- Contribute to the implementation and configuration of new IT systems.
Skills and Experience Required:
- 2-3 years of experience in IT support, ideally within manufacturing or food production environments.
- Relevant certifications (e.g., CompTIA A+, N+, S+).
- Experience with EDI/FTP setup and troubleshooting is desirable.
- Proficiency in Office 365.
Why Join Us?
You’ll be part of a family-owned business known for quality and innovation. With opportunities to work on exciting projects and contribute to their success, this role offers growth and development in a supportive team environment.
Please send your CV to Nicola.
IT Support Technician employer: TTS
Contact Detail:
TTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as EDI and FTP. Having hands-on experience or knowledge about these systems can give you an edge during discussions.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their work culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues, especially in fast-paced environments. This will showcase your problem-solving skills and ability to thrive under pressure.
✨Tip Number 4
Research the company's history and values, particularly their commitment to quality baking. Being able to align your passion for technology with their mission can make a strong impression during your interview.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within manufacturing or food production environments. Include specific examples of your skills with EDI/FTP setup and troubleshooting, as well as your proficiency in Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and how you can contribute to their IT projects and support needs. Personalise it by referencing the company's history and values.
Highlight Relevant Certifications: If you have certifications like CompTIA A+, N+, or S+, make sure to mention them prominently in your application. These qualifications are important for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at TTS
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in IT support. Highlight your experience with EDI/FTP setup and troubleshooting, as well as your proficiency in Office 365. Consider bringing examples of past projects or challenges you've successfully navigated.
✨Demonstrate Problem-Solving Abilities
Since the role involves providing day-to-day technical support, be ready to showcase your problem-solving skills. Think of specific instances where you resolved IT issues efficiently, especially in a fast-paced environment like manufacturing.
✨Understand the Company Culture
Research the bakery's history and values. Understanding their commitment to quality and innovation will help you align your answers with their ethos during the interview. This shows genuine interest and can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, upcoming IT projects, or how they measure success in this role. This demonstrates your enthusiasm and engagement with the position.