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- Tasks: Manage customer relationships and drive sales in a dynamic B2B environment.
- Company: Join Thermal Transfer Solutions, Europe's leading thermal transfer ribbon converter.
- Benefits: Earn £29,000 basic salary with potential £35,000 OTE and great benefits.
- Why this job: Be the go-to person for customers and make a real impact on sales growth.
- Qualifications: Experience in customer service or sales, strong communication skills required.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 29000 - 35000 £ per year.
Please ensure you read the below overview and requirements for this employment opportunity completely. This is an excellent opportunity for a proactive Customer Service Advisor / Internal Sales Representative to join our team at TTS, supporting B2B customers through sales, account management and customer service within a commercial environment.
SALARY: £29,000 per annum Basic Salary / £35,000 OTE (includes basic salary and potential quarterly bonus of up to £1,500) + Benefits
LOCATION: Redditch, Worcestershire, West Midlands
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW: We have a fantastic new job opportunity for a Customer Service Advisor / Internal Sales Representative to become part of a growing, customer-focused team. This role plays a key part in managing customer relationships while driving sales performance across products and services.
As a Customer Service Advisor / Internal Sales Representative, you will act as a primary point of contact for customers, supporting enquiries, quotations, orders and after-sales queries while delivering a professional and consistent customer experience. The role is well suited to someone commercially aware, organised and motivated by achieving sales targets, building long-term relationships and contributing to business growth within a collaborative team environment.
ABOUT US: Thermal Transfer Solutions is Europe’s leading thermal transfer ribbon converter, and a member of the Todaytec group of global companies. Working with printer OEM’s distribution partners, label converters and print brokers to help them significantly grow thermal transfer sales. The business is known for its technical expertise, high-quality products and commitment to customer satisfaction, reliable support, and long-term partnerships.
DUTIES: Your duties as the Customer Service Advisor / Internal Sales Representative include:
- Customer Relationship Management: Acting as the main point of contact for customers via phone, email and online channels
- Sales Support and Follow-Up: Managing enquiries, quotations, samples, demo equipment and orders through to completion
- Lead Generation and Conversion: Identifying and qualifying sales opportunities and converting enquiries into confirmed orders
- Upselling and Cross-Selling: Promoting complementary products and service contracts to maximise account value
- Complaint Resolution: Managing returns, quality concerns and service issues while liaising with internal teams to resolution
- CRM Administration: Accurately recording customer interactions, sales activity and data within the CRM system
- Sales Reporting: Preparing sales activity updates and performance information for management review
- Product Knowledge Development: Building technical understanding to provide informed guidance and recommendations
- Internal Collaboration: Working closely with engineering, production, quality and marketing teams
CANDIDATE REQUIREMENTS:
- Previous experience in customer service, internal sales or account management within a B2B environment
- Proven ability to build and maintain strong customer relationships
- Experience of sales follow-up, upselling or closing opportunities
- Strong communication skills with a confident and professional telephone manner
- Experience using CRM systems, ideally HubSpot or similar
- Good attention to detail with accurate record keeping
- Strong organisational and time management skills
- A proactive, self-motivated and target-driven approach
- Competent IT skills including Microsoft Word, Excel and Outlook
- A positive team-focused attitude with flexibility to support colleagues
HOW TO APPLY: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Customer Service Advisor / Internal Sales Representative employer: TTS
Contact Detail:
TTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Internal Sales Representative
✨Tip Number 1
Get to know the company inside out! Research TTS and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in customer service or sales. Highlight specific examples where you've built strong relationships or successfully closed deals to demonstrate your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our awesome team at TTS.
We think you need these skills to ace Customer Service Advisor / Internal Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor / Internal Sales Representative role. Highlight any relevant B2B experience and showcase your ability to build strong customer relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at TTS. Mention specific examples of how you've successfully managed customer enquiries or driven sales in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at TTS
✨Know Your Stuff
Make sure you brush up on the company's products and services. Understanding what TTS offers will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved complaints. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Be Ready for Sales Scenarios
Think about how you would approach upselling or cross-selling in a B2B context. Be prepared to discuss strategies you've used in the past to convert leads into sales, as this is key for the role.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready about the team dynamics or sales targets. This shows you're not just interested in the job, but also in how you can contribute to the team's success.
