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- Tasks: Join our IT team to deliver modern, secure IT services for over 350 professionals.
- Company: TTP is a leading tech consultancy with a culture of innovation and collaboration.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous holiday allowance.
- Why this job: Make a real impact by solving IT challenges and supporting cutting-edge technologies.
- Qualifications: Experience in IT support, strong problem-solving skills, and a service-oriented mindset.
- Other info: Dynamic workplace with opportunities for personal growth and exciting social activities.
The predicted salary is between 35000 - 45000 £ per year.
TTP is an independent technology and product development consultancy, with a 40-year track record of helping clients solve complex challenges and bringing innovative, commercially successful solutions to market. We work across diverse sectors – from healthcare and life sciences to defence and communications – turning science and engineering into real-world impact. Our culture encourages entrepreneurship, shared ideas and technical collaboration, while giving people the freedom to do their best work.
Join TTP’s onsite IT team and help deliver secure, reliable and modern IT services for 350+ scientists, engineers and designers. This is a hands‑on role at the heart of IT support, where you’ll take ownership of issues from first contact through to resolution, while also contributing to improvements and small projects across our core platforms. We’re looking for someone who enjoys solving problems, helping colleagues, and making technology work well in practice. You will thrive on variety and will be instrumental across 1st, 2nd and 3rd line support, balancing day‑to‑day ticket ownership with opportunities to improve systems, automate repeatable tasks, and support wider IT initiatives.
Role Profile
- Handle our IT support tickets from initial triage through to resolution, ensuring a high‑quality experience for colleagues.
- Provide support across 1st, 2nd and 3rd line issues, escalating where appropriate and retaining accountability for progress and communication.
- Support and improve end‑user computing, identity, networking and collaboration platforms.
- Help administer and modernise our Microsoft environment, including Azure, SharePoint and Microsoft 365.
- Contribute to small technical projects from planning through to delivery.
- Support the use of productivity tools, business applications and workflows across the company.
- Encourage use of collaboration tools, including local and remote AV systems.
- Champion secure‑by‑default ways of working and contribute to improving our cybersecurity posture.
- Explore opportunities to automate repeatable tasks using scripting and tooling.
- Help colleagues adopt new tools, including AI‑enabled technologies, in a safe and effective way.
Qualifications About You
We’re looking for someone with developed technical foundations, a strong sense of ownership, and a service mindset.
Your Background
- Experience supporting users in a professional IT environment, with confidence handling a broad range of end‑user and infrastructure issues.
- Hands‑on experience supporting and administering Microsoft 365, Entra ID, Intune and Windows 11.
- Strong networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Wi‑Fi, SSO, and practical exposure to firewalls and VPNs.
- Efficient and proactive – managing and progressing tickets effectively, keeping users informed and following issues through to completion.
- Scripting or automation skills, such as PowerShell or Python, and an interest in improving how support is delivered.
- Exposure to Azure or a comparable cloud platform, with an interest in cloud migration and modernisation.
- A proactive approach to security, including MFA, conditional access, endpoint protection/EDR, logging, monitoring and incident response.
- Curiosity about emerging technologies, particularly AI in the enterprise, balanced with a practical approach to risk and compliance.
- A friendly, supportive and approachable style, with clear communication and a willingness to help others.
Additional Information
TTP operates from an award‑winning campus in Melbourn, just south of Cambridge. Our Benefits Package Includes:
- Annual profit‑related bonus
- 10% employer pension contribution
- Private medical insurance (employees + dependants)
- Free lunch and refreshments daily
- Life insurance (6 × salary)
- 25 days annual holiday (plus bank holidays)
- Enhanced parental leave, with flexible return‑to‑work options
- Electric car leasing scheme
- Cycle to work scheme
- Interest‑free season ticket loan
- A wide range of social activities including squash, Zumba, arts and crafts, and TTP’s own rock band
- Discounts and memberships for local sports and cultural venues
- A comprehensive relocation package (if applicable)
IT Analyst in Cambridge employer: TTP plc
Contact Detail:
TTP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTP's website and social media. Understanding their values and work environment will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves tackling IT issues, think of examples from your past experiences where you successfully resolved technical challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of Microsoft 365, Azure, and networking fundamentals. Being able to discuss these confidently will demonstrate your readiness for the hands-on nature of the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team, projects, or tools they use. This shows your enthusiasm and helps you figure out if TTP is the right fit for you.
We think you need these skills to ace IT Analyst in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Analyst role. Highlight your experience with Microsoft 365, Azure, and any scripting skills you have. We want to see how your background aligns with what we do at TTP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and problem-solving. Let us know why you're excited about joining our team and how you can contribute to our mission.
Show Off Your Technical Skills: In your application, don’t shy away from showcasing your technical expertise. Mention specific tools and technologies you've worked with, especially those related to networking and cloud platforms. We love a candidate who knows their stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at TTP plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking fundamentals. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT support issues in the past. Highlight your approach to triaging tickets and ensuring a high-quality experience for users. This will demonstrate your ownership and service mindset.
✨Be Ready to Discuss Automation
Since the role involves improving systems and automating tasks, come prepared to talk about any scripting or automation projects you've worked on. Share your thoughts on how automation can enhance IT support and efficiency.
✨Emphasise Your Communication Style
TTP values clear communication and a friendly approach. Think of instances where you've helped colleagues adopt new technologies or resolved issues through effective communication. This will show that you're not just technically savvy but also a great team player.